Remote Math Jobs in Chicopee, MA (NOW HIRING)

I. Job Summary
Leads a team responsible for delivering customer and sales support services within the organization. This role is accountable for ensuring consistent, accurate, and efficient execution of core operational processes, including system transactions, data management, and service delivery. The Manager drives performance through effective team leadership, standardized processes, and cross-functional collaboration, while advancing continuous improvement efforts to enhance operational efficiency, data integrity, and overall customer experience.
II. Essential Duties and Responsibilities

• Lead day-to-day team performance through supervision, coaching, onboarding, and ongoing development of team members.
• Drive performance management routines, including check-ins, one-on-ones, and development planning aligned to organizational goals.
• Monitor and manage operational performance, including real-time service levels, queue health, and workload execution.
• Own performance reporting and insights, providing regular updates on trends, risks, and opportunities to leadership.
• Oversee execution of core operational tasks, including account setup, data entry, and maintenance across WM systems, electronic record management, and adherence to knowledgebase standards.
• Ensure accuracy and quality of team deliverables by enforcing data integrity standards and overseeing Quality Assurance (QA) of account setups and system updates.
• Coordinate with internal partners to support project execution, resolve issues, and maintain alignment across system and process changes.
• Implement, maintain, and enforce SOPs, standardized workflows, and knowledge management practices, including ownership and ongoing development of the team's knowledge base.
• Lead continuous improvement efforts by identifying process gaps, conducting root cause analysis, and implementing solutions to improve performance and efficiency.
• Partner cross-functionally to improve data quality, system compliance, and end-to-end operational handoffs.
• Serve as the primary escalation point for complex, high-impact, or cross-functional operational issues.
• Lead change initiatives and implementation of new processes, tools, and enhancements, ensuring team adoption and sustained performance.
• Foster a culture aligned with WM's core values, promoting accountability, safety, integrity, and continuous improvement to drive operational excellence and team performance.

III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Required Qualifications 
 

• Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 3 years of related work experience (in addition to education requirement)

B. Knowledge, Skills and Abilities

Knowledge of corporate policies and procedures required. Requires proven experience with Microsoft Excel, Microsoft Word, and PowerPoint.  Requires superior interpersonal skills for internal and external interactions. 

LANGUAGE SKILLS: 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. 
•  Ability to write routine reports and correspondence required. 
• Ability to speak effectively before groups of customers and/or employees of organization is required. 

MATHEMATICAL SKILLS: 

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is 
• required. Ability to calculate figures and amounts such as discounts, interest, commissions, 
• percentages, area, circumference and volume is required.

REASONING ABILITY: 

• Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required.
• Ability to deal with and solve practical problems is required. 
   

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal office setting for this role is: Remote

Hours: Preferred hours are 8:30 am Central to 5:30 PM Central.  Flexibility is required as this team covers the entire U.S

PAY: The expected base pay range for this remote position is $77,000- 98,000K. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 
 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.