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Remote Manufacturing Technical Support Jobs in Newark, NJ

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Call Center Representative (Technical Support) Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

ABB

VFD Technical Support Specialist

NY · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... What you'll be doing The Senior Technical Support Engineer is a highly experienced support ...

Macmillan

Technical Analyst (Contractor)

Manhattan, NY · Remote

$28 - $35/hr

The Technical Analyst provides first-level technical support to end users by troubleshooting IT ... The analyst will support users by phone, email, chat, and remote support tools while managing ...

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Remote Manufacturing Technical Support information

See Newark, NJ salary details

$15

$27

$46

How much do remote manufacturing technical support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote manufacturing technical support in Newark, NJ is $27.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.66 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Newark, NJ?

For Remote Manufacturing Technical Support jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Newark, NJ look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Remote Manufacturing Technical Support jobs?

Cities near Newark, NJ with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Newark, NJ as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,657 per year, or $27.2 per hour.

Technical Support - Remote

New York, NY • Remote

BCForward
IT Services • 5 - 10K employees
Learn more about BCForwardexternal

$13 - $14/hr

Contractor

Medical, Dental, Vision

Posted 4 days ago

Job description

BCforward is currently seeking a highly motivated Call Center Representative for an opportunity!


Job Title: Call Center Representative (Technical Support)


Location: Remote


Duration: 6 Months (Possibility of Extension)


Anticipated Start Date: ASAP

(Please note this is the target date and is subject to change. BCforward will send the official notice ahead of the confirmed start date.)


Job Type: Contract


Pay Rate: $14/hr

(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


Work Schedule:

Must be available to work Monday through Friday, with shifts ranging between 6:00 a.m. and 9:00 p.m. Central Time.


About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.


Job Description

We are seeking a Call Center Representative to join our team. The ideal candidate will have experience in customer service, call handling, and help desk software and a proven ability to resolve basic inquiries, document interactions, and route requests accurately.


Responsibilities:

Answer telephones and respond to basic customer questions using established methods provided in training. Forward calls to appropriate personnel as needed.

Record calls in account history with inquiry results and initiate required confirmations.

Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Use help desk software and telephone technology to log, track, and resolve tickets per procedure.


Required Skills & Qualifications:

High school diploma or G.E.D.

One or more years of customer service or other telephone experience.

Experience working with organizational functions and personnel.

Proficiency with computer software and telephone technology.

Skilled in the use of help desk software, including experience with a Technical Help Desk.


Preferred Skills:

Basic business and analytical problem-solving skills.

Clear written and verbal communication skills.

Ability to follow oral and written directions.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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