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Remote Manufacturing Technical Support Jobs in New Mexico

JDA

Sr Technical Architect - Supply chain

Roswell, NM · On-site +1

$100K - $143K/yr

Dallas, TX ( REMOTE role) Company Overview: Blue Yonder is a global leader in digital supply chain ... manufacturers, and logistics providers optimize their operations from planning through fulfillment ...

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in New Mexico?

For Remote Manufacturing Technical Support jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in New Mexico look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in New Mexico are:

Remote Manufacturing Technical Support jobs near you

Sr Technical Architect - Supply chain

JDA

Roswell, NM • On-site, Remote

$100K - $143K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Job Description
Role: Senior Technical Architect- Supply chain ( Customer facing)

Location: Dallas, TX ( REMOTE role)

Company Overview:

Blue Yonder is a global leader in digital supply chain transformation, helping retailers, manufacturers, and logistics providers optimize their operations from planning through fulfillment, delivery, and returns. Our AI-embedded, interoperable supply chain solutions connect every aspect of the supply chain, enabling businesses to predict demand, optimize operations, and deliver superior customer experiences.

Position Overview:

The Sr Technical Architect at Blue Yonder is a crucial role within our customer Experience team, responsible for the design and architecture of scalable, robust, and high-performance solutions. This individual will work across multiple scrum teams, influencing both strategic and tactical decisions, ensuring that our technology solutions meet the highest standards of functionality, reliability, and innovation.

Key Responsibilities:

  • Technical Design and Architecture:

    • Lead the design and development of complex cross-product features and solutions.

    • Ensure the technical architecture aligns with business needs and strategic goals.

    • Utilize AI/ML, cloud platforms, and IoT technologies to enhance product features and performance.

  • Collaboration and Leadership:

    • Serve as a trusted advisor to project directors and senior management.

    • Collaborate with architects, product managers, and development teams to resolve technical challenges and drive innovation.

    • Mentor and guide development teams to ensure adherence to architectural standards and best practices.

  • Risk Management and Representation:

    • Communicate potential application-related risks to senior management.

    • Represent Blue Yonder at internal and external workshops, contributing to functional or technical roadmaps.

Technical Environment:

The Sr Technical Architect will work within a dynamic technical landscape that includes:

  • Cloud Computing platforms (e.g., AWS, Azure, Google Cloud Platform) for scalable infrastructure.

  • AI and Machine Learning for predictive insights and intelligent decision-making.

  • IoT and Edge Computing for real-time data collection and analysis.

  • Modern software development practices including microservices architecture, containerization (Docker, Kubernetes), and CI/CD pipelines.

Qualifications:

  • Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

  • Experience: Minimum of 7 years of experience in software development using Java and Spring,

  • with a proven track record in designing and implementing complex systems within the supply chain or related industries.

  • Skills:

    • Should have strong implementation experience using anyone of BlueYonder products like TMS/WMS or any other supply chain solutions (REQUIRED)

    • Deep technical expertise in AI/ML, cloud platforms, and IoT.

    • Strong leadership, communication, and collaboration skills.

    • Ability to influence and guide multiple teams and stakeholders.

    • Proficiency in various programming languages and development methodologies.

Why Join Blue Yonder:

At Blue Yonder, you will have the opportunity to work on transformative supply chain solutions, collaborate with talented professionals from diverse backgrounds, and drive innovation in a fast-paced and dynamic environment. Join us to make a significant impact on global supply chains and advance your career with a leading technology company.

#LI-SR1


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The annual salary range for this position is $100,170 - $143,896.18

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

  • Comprehensive Medical, Dental and Vision

  • 401K with Matching

  • Flexible Time Off

  • Corporate Fitness Program

  • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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