Remote Manufacturing Operations Analyst Jobs in Lebanon, OR

Reports To: Tech Lead Manager
Location: Philomath, Oregon (Onsite)

Active911 is a fast-growing SaaS company dedicated to helping heroes save lives by providing innovative software that empowers over 500,000 first responders worldwide. Our emergency notification, routing, and communication tools enable firefighters, EMTs, law enforcement, and others to respond faster and make informed decisions in critical moments. Based in Philomath, Oregon, our team is continually pushing public safety technology forward, fueled by a collaborative, mission-driven culture. Join us to make a real impact in a lean tech company where your work directly supports first responders and their communities.

As a Software Developer on Active911's ActiveAccount team, you will play a critical role in developing intuitive, reliable software for customer account management, streamlined purchase flows, and robust subscription systems, enabling first responders to focus on their mission of saving lives. Reporting to the Tech Lead Manager, you will write high-quality, maintainable code, contribute to scalable, cloud-native solutions on AWS, and ensure system reliability through robust monitoring and CI/CD practices. Your contributions will support seamless user experiences and align with Active911's mission of operational excellence, delivering high-impact solutions that empower first responders worldwide.

Code Development: Write clean, efficient, and maintainable code for web applications, mobile apps, RESTful APIs, and microservices to support customer account management, purchase flows, and subscription systems.

Code Quality: Write and maintain unit tests, and participate in code reviews to uphold high standards, share knowledge, and ensure robust, secure codebases.

Production Deployment: Perform deployments to production environments, maintain and improve CI/CD pipelines, and manage production infrastructure to ensure reliable, secure, and efficient delivery of services.

Collaboration: Work closely with QA analysts, engineers, designers, product managers, and other stakeholders to deliver thoroughly tested, seamless features.

System Design: Contribute to the design and architecture of scalable, cloud-native solutions on AWS, ensuring reliable and efficient systems.

Innovation and Ideation: Actively participate in discussions to propose and refine innovative improvements to account management and subscription systems, enhancing user experience and operational efficiency.

Customer Engagement: Occasionally interact with customers to gather feedback, understand their needs, and ensure solutions meet real-world requirements.

On-Call Duties: Participate in on-call rotations to address system outages or critical issues, ensuring high availability and reliability of services, including evenings, weekends, or holidays as needed.

Performance Reliability: Support the system with a DevOps mindset by ensuring operationally sound delivery of code, leveraging CI/CD pipelines, robust monitoring practices, and proactive issue resolution to maintain reliability and performance after deployment.

Continuous Learning: Stay current with industry best practices, emerging technologies, and advancements in account management and subscription systems to enhance development processes.

Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
Experience:

• 3+ years of software development experience, ideally in a SaaS environment.

• Proficiency in programming languages such as TypeScript, PHP, Java, Kotlin, Swift, and Objective-C.

• Experience with web applications, mobile apps, RESTful APIs, and database technologies (e.g., MySQL, PostgreSQL).

• Familiarity with cloud platforms, preferably AWS.

Preferred Qualifications:

• Experience with customer account management systems, payment processing, or subscription-based platforms.

• Experience working with OAuth2 standard for authentication/authorization.

• Familiarity with public safety or emergency response technology.

• Knowledge of agile methodologies (e.g., Scrum, Kanban).

Physical and Other Requirements:

• Ability to sit or stand for extended periods.

• Comfortable working in an office setting.

• Availability for on-call duties during outages, which may include evenings, weekends, and holidays.

• Willingness to travel up to 10% annually.

Salary Range: $80,000 - $120,000 annually
Status: Exempt

At Active911, we take pride in offering a comprehensive benefits package that supports the well-being and success of our team. We provide full medical, dental, and vision insurance for employees, with family coverage available with 50% company-paid. Our generous vacation and sick leave policies ensure you have the time you need for rest, recovery, and personal matters. We offer flexible work hours and allow up to 20% remote work, including extended remote work options for travel or other needs with manager approval. To support your financial future, we contribute 3% to your 401(k) retirement plan. We also offer unique programs like our Gym Membership Reimbursement, a Volunteer First Responder Bonus, and a $5,000 First-Time Homebuyer Down Payment Assistance Program, because we believe in investing in every aspect of your life.

Active911 is an equal opportunity, at-will employer, which complies with the Americans with Disabilities Act.