Remote Manager Lab Operations Jobs in Baltimore, MD

About Brighter Day Services

Brighter Day Services is a fast-growing Maryland-based field services company offering residential and commercial cleaning, landscaping, pressure washing, gutter cleaning, fence repair, snow removal, and more. We operate under Robinson & Co., LLC and serve clients across four Maryland regions. We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team.

The Role

As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.

What You'll Do

• Manage inbound leads and client inquiries across your assigned regions within 510 minutes of receipt
• Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM
• Serve as the primary point of contact for clients in your regions handling questions, updates, and escalations professionally
• Support the closing and onboarding of new residential and commercial service accounts
• Upsell and cross-sell additional services during client interactions
• Log all lead activity, job details, and client communications accurately in our CRM
• Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard
• Escalate unresolved issues to the Lead Generalist Supervisor as needed
• Select your own shift blocks through our scheduling app work when you want, as much as you want

How You Get Paid

This is a commission-based role with a tiered structure designed to reward volume and performance:

• Residential commissions: 10%14% based on job value
• Commercial commissions: 8%14% based on job value
• Weekly volume bonuses: $25$100 depending on jobs completed
• Recurring contract bonus: $50 per new contract + $25/month while it stays active + $75 renewal bonus
• Performance accelerator: Hit $5,000+ in weekly regional revenue and earn +2% on ALL jobs that week
• Milestone bonuses: Up to $500 for hitting cumulative revenue and contract targets
• Optional weekend boost: Pick up Friday/Saturday shifts for +12% commission on all jobs closed

What We're Looking For

• Self-motivated individuals who thrive without micromanagement
• Strong communication skills you'll be coordinating with clients and field technicians daily
• Organized and detail-oriented CRM logging and job tracking are non-negotiable
• Comfortable managing multiple jobs and clients simultaneously across two regions
• Able to learn and follow company workflows, scripts, and pricing guidelines
• Reliable internet connection and a quiet workspace
• Prior experience in sales, customer service, operations, call centers, or field services is a plus but not required, we train you

You do NOT need:

• A degree
• Prior industry experience
• A set schedule

You DO need:

• Hunger
• Discipline
• The ability to stay organized and keep clients and field techs moving

What You Get

• Unlimited earning potential no cap on commissions or bonuses
• Total schedule flexibility choose your own shift blocks (morning, midday, afternoon)
• Full training & onboarding Day-1 go-live training, workflows, pricing guides, and ongoing coaching
• Growth path top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses
• Real support dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand

Work Structure

• This is a 1099 independent contractor position not W-2 employment
• No guaranteed hours or base pay
• You choose when and how much you work
• Multiple shifts block available daily (8:30 AM4:30 PM windows)
• All work is remote (subject to change in the future)