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Remote Manager End User Computing Jobs in Massachusetts

Great Gray

Senior UX Designer

Boston, MA · On-site +1

$135K - $170K/yr

Partner with product managers, engineers, and stakeholders to define requirements, iterate on ... Proven track record of leading research end-to-end - not just running sessions, but translating ...

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

... remote access tool, SCCM, etc. o Document end user interactions, including details of inquiries ... include experience managing MoveIT or equivalent SFTP system o Familiarity configuring and ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

... management and light compliance support. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while also owning the processes that keep access to our ...

AppDirect

Channel Manager

Boston, MA · Remote

$165K - $166K/yr

Leads solution development efforts that best address end-user needs, while coordinating the ... remote

Newfire Global Partners

Director of UX

Boston, MA · Remote

In this role, you'll manage a growing team of UX professionals (currently 2 researchers and 5 ... Location: Fully remote; must be US-based, ideally in Eastern Time Zone (Boston area preferred)

Newfire Global Partners

Director of UX

Boston, MA · On-site +1

$180K - $230K/yr

In this role, you'll manage a growing team of UX professionals (currently 2 researchers and 5 ... Location: Fully remote; must be US-based, ideally in Eastern Time Zone (Boston area preferred)

Essity

Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

The Account Manager will focus on large end user development, work with regional distribution ... This will be a remote position responsible for covering Massachusetts and New Hampshire. The ideal ...

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Remote Manager End User Computing information

What does a remote manager end user computing do?

A Remote Manager End User Computing oversees the delivery and maintenance of IT services and support for end users, often in a distributed or remote work environment. They manage teams responsible for supporting desktops, laptops, mobile devices, virtual desktops, and related user-facing technologies. Their role includes ensuring reliable system performance, implementing security policies, and facilitating smooth user experiences across remote locations. They also coordinate upgrades, troubleshoot escalated issues, and help design strategies for remote technology deployment.

How does a remote manager end user computing effectively coordinate and support a distributed IT team?

A Remote Manager End User Computing typically oversees geographically dispersed teams responsible for supporting employees’ devices and digital workspaces. Effective coordination relies on clear communication, regular virtual meetings, and robust ticketing or workflow systems to track issues and progress. The manager must foster collaboration using digital tools, set clear expectations, and ensure that best practices for security and device management are consistently followed. Building a strong team culture remotely and providing ongoing training are also key to maintaining high service standards.

What are the key skills and qualifications needed to thrive as a remote manager end user computing, and why are they important?

To thrive as a Remote Manager End User Computing, you need expertise in end user support, IT infrastructure management, and a solid understanding of device management platforms, often supported by a degree in IT or related field. Familiarity with tools like Microsoft Endpoint Manager, Citrix, VMware Horizon, and relevant certifications (such as ITIL or CompTIA) is typically required. Outstanding leadership, communication, and problem-solving skills are crucial for effectively guiding distributed teams and addressing user needs. These skills ensure seamless technology adoption, optimized end user experiences, and efficient remote team coordination.

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Remote Manager End User Computing jobs near you

Senior UX Designer

Great Gray

Boston, MA • On-site, Remote

$135K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Why Great Gray?
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. 

The Role

Great Gray is looking to add a Senior UX Designer to drive experience quality across our retirement investment platform. This role sits at the center of a channel-aligned product organization, translating complex workflows into experiences that are clear, efficient, and built around how advisors, recordkeepers, and asset managers work. 

The Senior UX Designer will shape how we frame problems, lead user research that grounds product decisions in real behavior, and set the standards that make the design practice faster and more consistent over time. The person who thrives here brings sharp research instincts, strong opinions about what excellent UX looks like in a data-intensive B2B environment, and the communication skills and executive presence to bring stakeholders and customers along. 

Location

This position will work from our Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Responsibilities 

  • Design and prototype across the full UX process - information architectures, user flows, wireframes, and high-fidelity interactive prototypes for testing and stakeholder alignment
  • Lead user research for your initiatives - conducting interviews, usability testing, and surveys to build deep understanding of advisor, recordkeeper, and asset manager personas, their workflows, pain points, and behaviors
  • Partner with product managers, engineers, and stakeholders to define requirements, iterate on solutions, and ship high-impact work
  • Present research findings and design decisions to stakeholders at all levels, connecting user needs to business outcomes
  • Work closely with engineering through detailed specs and ongoing support to maintain design quality through production
  • Collaborate with fellow designers to raise the bar on craft and establish design patterns, UI components, and accessibility standards that ensure consistency and scale across the platform
  • Complete other related duties as assigned

Qualifications & Experience

  • Bachelor's degree in design or related field (Master's degree a plus)  
  • 7+ years of professional UX/UI design experience in a B2B SaaS environment  
  • Experience with 0-1 products and/or fintech preferred but not required 
  • Proven track record of leading research end-to-end - not just running sessions, but translating findings into product decisions that changed what got built  
  • Strong collaboration skills with product managers and engineers in an agile environment to ship user-centered solutions  
  • Proficiency in Figma and other industry-standard design tools  
  • Experience building or meaningfully contributing to a design system in a scaling product environment  
  • Comfortable managing multiple priorities in a fast-paced, low-process environment where you'll often be building the framework while using it  
  • Comfortable navigating ambiguity
  • Entrepreneurial mindset to bring best practice ideas to the team
  • Your standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, Collaboration

Base Pay Range*

$135,000-$170,000

*This base pay range is subject to change and may be modified in the future.

The pay range displayed above is the base pay compensation range that Great Gray expects to pay for this position at the time of this posting.  Individual compensation within this range, or that may warrant a provision for pay beyond this range, depends on multiple factors, including, but not limited to, candidate's prior education and relevant work experience and training as well as position location and local market demands.  Our pay-for-performance culture also includes participation in an annual incentive bonus plan for this position which is not included in the 'Base Pay Range' noted above.

Benefits
We have a comprehensive and competitive benefits package at Great Gray. Some of the highlights are:
         Be an integral part of a high-growth organization!
         Competitive compensation package
         Group medical, dental and vision insurance
         Employer-paid life and disability insurance
         Annual well-being stipend
         Eligible employees may also contribute to a 401(k) plan with an advantageous employer contribution model, upholding our mission to support our employees in retirement
 
Company Background 
Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts ("CITs"), with over $370 billion in CIT assets under management, across more than 1,020 funds. We proudly work with more than 80 subadvisors, including leading firms such as AllianceBernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James. 
 
CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.
 
Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.
 
Madison Dearborn Partners ("MDP") purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP.
 
Investor Background 
MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $37 billion and has completed over 160 platform investments across nine flagship funds. MDP invests across five dedicated industry verticals, including financial services, healthcare, technology and government services.
 
Equal Employment Opportunity Policy
Great Gray Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.
 
Accommodation Statement
Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: [email protected]
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