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Remote Loyalty Program Jobs in Ottawa, ON (NOW HIRING)

Aspire Lifestyles

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Remote Travel Customer Service Representative (Bilingual)

Ottawa, ON · Remote

CA$22 - CA$26/hr

... loyalty program benefits. You will help create seamless, unforgettable experiences while ... Remote Work from home opportunity · No sales required What you will do: · Deliver polished ...

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Scotiabank

Mortgage Specialist - Gatineau

Gatineau, QC · On-site +1

... Program and Scene+ loyalty offerings. * Ability to build your own support team once you surpass a ... Flexible work arrangements, including remote work options. * Be part of a high performing team ...

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Remote Loyalty Program information

What is a remote loyalty program specialist?

A Remote Loyalty Program specialist is a professional who manages and enhances customer loyalty programs for a company while working remotely. They are responsible for designing, implementing, and analyzing rewards programs to engage and retain customers. Their tasks may include data analysis, customer communication, and collaborating with marketing teams to improve program effectiveness. Working remotely, they use digital tools to coordinate activities and monitor program performance. This role is essential for businesses aiming to build strong, long-lasting customer relationships.

What are the key skills and qualifications needed to thrive as a remote loyalty program manager, and why are they important?

To excel as a Remote Loyalty Program Manager, you need a strong background in marketing, data analysis, and customer relationship management, often supported by a degree in marketing, business, or a related field. Familiarity with CRM software (such as Salesforce), loyalty program platforms, and data analytics tools is typically required. Excellent communication, problem-solving, and organizational skills help build member engagement and manage cross-functional projects. These competencies ensure effective program execution, drive customer retention, and help achieve business objectives in a virtual environment.

What are some common challenges faced by professionals working in remote loyalty program roles, and how can they overcome them?

Professionals in remote loyalty program roles often encounter challenges such as maintaining clear communication with cross-functional teams, staying aligned with evolving customer expectations, and tracking program performance across digital platforms. To overcome these, it's important to leverage collaborative tools, establish regular check-ins with team members, and use analytics software to monitor key metrics. Staying proactive with customer feedback and market trends also helps ensure the loyalty program remains relevant and effective while working remotely.

What cities near Ottawa, ON are hiring for Remote Loyalty Program jobs?

Cities near Ottawa, ON with the most Remote Loyalty Program job openings:

Remote Loyalty Program jobs near you

Remote Travel Customer Service Representative (Bilingual)

Aspire Lifestyles

Ottawa, ON • Remote

CA$22 - CA$26/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

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Job description

Position Title: Remote Travel Customer Service Representative

Location: Remote – Ontario, Canada

Start Date: October 2026

Position Type: Permanent, Full-Time

Pay Range: $22.00 - $26.00 CAD per hour

Language Opportunities: We are currently recruiting individuals who are fluent (verbal and written) in English/French and English/Cantonese.


This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.


Why you will love working with us:

· Competitive hourly rate + performance-based incentives

· Full-time (40 hours/week), Fixed Schedules

· Paid training

· RRSP Match

· Medical, Dental & Vision benefits

· Paid time off

· Remote Work from home opportunity

· No sales required


What you will do:

· Deliver polished, professional service via phone, email, and chat

· Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits

· Book and manage customized travel for flights, hotels, and car rentals using GDS systems

· Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

The goal of this role is to provide professional, seamless customer experience with every interaction.


What we are looking for in a successful candidate:

· Strong geographical knowledge and genuine passion for travel

· A passion for helping customers and solving problems

· Strong communication and interpersonal skills

· The ability to multitask across multiple systems and requests

· Attention to detail and strong time management

· Comfort working in a fast-paced, performance-driven environment

Experience:

· Valid TICO certificate (required)

· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued

· Must possess relevant Travel Industry Certification in accordance with local requirements

· Hospitality, travel, or loyalty program experience is highly valued

· Minimum of 2 years of travel, airline, or hospitality experience

· Minimum of 2 years of interactive customer service experience

· Call center (1+ year) or high-volume service experience preferred

· Personal global travel experience is an asset

Language Opportunities:

We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:

· Cantonese

· French

· Mandarin

Please note: Language placement may vary depending on the client program supported.


Work Requirements:

· Must be located in Ontario, Canada

· Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays

· Have a private work-from-home environment with reliable hardwired internet

· Ability to pass required background screening

· High school diploma or equivalent is required.


Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Company Description

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.