Remote Loyalty Program Jobs in Kalamazoo, MI (NOW HIRING)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive, Enterprise
New York / New Jersey, United States

Role Overview:
Drive meaningful revenue growth by bringing modern customer experience solutions to enterprise organizations navigating complex digital transformation. This role directly impacts how leading brands engage with millions of customers, improving satisfaction, efficiency, and long-term loyalty. At Genesys, we are redefining customer experience through AI-powered innovation and human-centered design, empowering organizations to deliver seamless, personalized interactions at scale. You will own a high-visibility territory, shape go-to-market strategy, and influence outcomes across large, multi-stakeholder deals. This position offers direct exposure to enterprise decision-makers and the opportunity to expand your impact across a fast-evolving, high-growth market.

Key Responsibilities:

• Own end-to-end territory strategy, driving pipeline creation, deal execution, and revenue outcomes across enterprise accounts
• Acquire new enterprise customers by designing and executing targeted outbound and demand generation strategies
• Lead complex, multi-threaded sales cycles that align Genesys solutions to measurable customer business outcomes
• Build and maintain executive-level relationships, influencing stakeholders across business and technical functions
• Deliver compelling product demonstrations, proposals, and executive presentations that resonate with both technical and C-suite audiences
• Drive accurate forecasting using MEDDPICC methodology, ensuring pipeline visibility and accountability to quarterly targets
• Collaborate with internal teams, including solution consultants and leadership, to position differentiated value in competitive deals
• Maintain deep expertise in Genesys Cloud, industry trends, and competitive positioning to strengthen deal strategy and win rates

Required Qualifications:

• 5+ years of quota-carrying sales experience in enterprise or strategic accounts
• Demonstrated success closing complex, multi-stakeholder deals with measurable revenue impact
• Experience managing full-cycle sales processes, including prospecting, pipeline development, forecasting, negotiation, and closing
• Strong executive presence with the ability to communicate business value to senior leaders
• Proven ability to independently generate pipeline and drive territory growth
• Experience applying structured sales methodologies such as MEDDPICC or similar frameworks

Preferred Qualifications:

• Experience selling cloud-based or SaaS solutions within enterprise environments
• Background in customer experience, contact center, or related technology platforms
• Track record of exceeding quota in highly competitive markets
• Ability to translate technical capabilities into strategic business outcomes

#LI-CP1 #LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.