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Remote Live Chat Jobs in Roxbury, MA (NOW HIRING)

Revvity

Senior Inside Sales Representative (REMOTE)

Boston, MA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This remote position is for an enthusiastic, goal-oriented person who thrives in a competitive and fast-paced sales environment. This role operates Monday through Friday from 9:00 AM to 6:00 PM ...

Revvity

Senior Inside Sales Representative (REMOTE)

Boston, MA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This remote position is for an enthusiastic, goal-oriented person who thrives in a competitive and fast-paced sales environment. This role operates Monday through Friday from 9:00 AM to 6:00 PM ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Resolve customer issues efficiently, providing accurate information and appropriate solutions. Maintain ...

IPA

Inside Sales Rep - Northeast Region

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Department: Sales Reports to: Director of Strategic Initiatives Direct Reports: None Type: Full-Time Status: Exempt Schedule: M-F Salary: Base salary + Quota Attainment Bonus About IPA For ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Roxbury, MA

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

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Remote Live Chat jobs near you

Remote Licensed Customer Service Representative

Liberty Mutual Insurance

MA • On-site, Remote

$42K/yr

Full-time

Re-posted 12 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 308 rated insurance

Job description

Description
Join Our Team as a Remote Experienced and Licensed Customer Service Representative!
Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.
Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:30 am -10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
License: Active P&C Producers insurance license REQUIRED.
We are currently not hiring in NY, CA, AK, HI, NM or IL.
Qualifications
  • Associates degree or 1+ year Insurance experience preferred.
  • 2 years'+ related Customer Service experience is required.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.
  • P&C Producers insurance license required.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

What Liberty Mutual employees say

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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