Remote Live Chat Jobs in Rochester, MI (NOW HIRING)

Feet tell the story of health - especially for older adults living with chronic conditions. Belle's Community Health Workers bring preventive foot care, compassion, and connection directly into the home of senior citizens. They complete essential screenings and assessments, often catching problems before they become crises. When concerns arise, our remote team of clinicians step in to coordinate care - preventing hospitalizations and helping members stay healthy where they're happiest.

But Belle is about much more than feet. We're reimagining Chronic Care Management by blending in-home preventive care, virtual clinical oversight, and data-driven insights into one seamless, joyful experience. Every visit we deliver strengthens trust, improves outcomes, and restores humanity to healthcare.

Our mission: Bring Joy to Healthcare.

If you're inspired by purpose, innovation, and people - join us!

Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations-balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools.

Responsibilities

• Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization.
• Execute outbound member outreach to convert open capacity into completed appointments.
• Provide timely, professional support through member text and chat channels.
• Coordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling.
• Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs.
• Partner with the Customer Success team to retain appointments and reduce avoidable cancellations.
• Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM.

Requirements

• 2+ years of experience in dispatch, scheduling, customer service, or operations.
• Comfort managing multiple live conversations (text, chat, radio) simultaneously.
• Proficiency with scheduling or CRM software, or ability to learn quickly.
• Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment.
• Strong written communication and problem-solving abilities.
• Detail-oriented mindset with commitment to accuracy and follow-through.
• Experience in mobile healthcare, home health, or telehealth operations is a plus.

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k 
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer conducts post-offer background checks and participates in E-Verify. Belle will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.