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Remote Live Chat Jobs in Reston, VA (NOW HIRING)

ATCC

Customer Experience Specialist I

Manassas, VA · Remote

$45K - $50K/yr

... Remote #LI-SM1 * Customer Support and Interaction: Respond to inbound customer inquiries via phone, email, and website contact forms or chat. Process orders across various channels, such as phone ...

New

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Wing Assistant

Field Marketer

Washington, DC · On-site +1

$60K - $80K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... Location and Work Authorization This is a fully remote role open to candidates based in the US or ...

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A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

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Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Reston, VA as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Customer Experience Specialist I

Manassas, VA • Remote

ATCC
Biotechnology Research and Development • 501 - 1,000 employees
Learn more about ATCCexternal

$45K - $50K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Customer Experience Specialist I to serve as the primary point of contact for domestic customers. This remote role is based in Manassas, Virginia, with site visits required up to one day per quarter and a second-shift schedule of 10:30 AM to 7:00 PM ET.
 
The specialist provides distribution, order, permit, website, and general support through inbound phone calls, emails, website contact forms, and chat while completing semi-routine assignments using established policies and procedures.
 
We are seeking Customer Experience Specialist I, ideally with customer service experience and experience supporting customers through multiple communication channels in a fast-paced environment. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

#LI-Remote

#LI-SM1


  • Customer Support and Interaction: Respond to inbound customer inquiries via phone, email, and website contact forms or chat. Process orders across various channels, such as phone, email, website, robotic process automation (RPA), or eProcurement. Maintain a high level of professionalism and empathy in all customer interactions, striving to exceed customer expectations and promote satisfaction.
  • Order and Distribution Management: Provide domestic distribution support, processing orders and addressing inquiries related to permit requirements, shipping, order tracking, accounts, cancellations, and credits/debits. Elevate more complex orders and inquiries to the Customer Experience Specialist III as needed. Record customer inquiries and issues in a system to leverage for further data reviews and potential product and/or process improvements with cross-functional teams.
  • Product and Resource Utilization: Provide support for basic product inquiries, utilizing readily available resources such as website information, product documentation, and training materials. Utilize scripts, procedures, training materials, and other resources to recommend solutions. Escalate to the Customer Experience Specialist III when the training materials or guides do not adequately support customer inquiries or require updates.
 

  • Minimum Requirement: High School Diploma and 1 year of experience, or equivalent experience. 
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Previous experience in customer service or a related field is preferred.
  • Proficiency in using CRM, ERP, and phone systems.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with using various communication channels, including phone, email, and chat.
  • Basic understanding of product documentation and training materials.
  • Competence in using scripts, procedures, and training resources to recommend solutions.
  • High level of professionalism and empathy in customer interactions.
  • Strong organizational skills and the ability to work collaboratively with cross-functional teams.
  • Commitment to continuous learning and improvement in product knowledge and customer service skills.
  • Ability to adhere to established quality, productivity, and issue resolution strategies.
  • Willingness to stay up to date on current products, services, policies, terms, and conditions within the organization.
  • Flexibility to elevate complex inquiries to higher-level specialists as needed.

The expected salary range for this position is $45,000 to $50,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You 

 

  • Health & Wellness: 
    • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
    • Work life balance with Paid Holidays and PTO
    • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
    • Employee Assistance Program offering around-the-clock counseling
  • Financial security: 
    • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
    • Exceptional career advancement opportunities, recognition, and rewards
    • Corporate bonus program
  • Mission Focused:
    • Non-profit organization supporting critical life science research
    • We give scientists the tools they need to make discoveries that improve and save lives
    • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health.  All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  Shape the future of science with us.

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