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Remote Live Chat Typing Jobs in Washington (NOW HIRING)

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Remote, local to DC, Maryland, Virginia market Assignment Type: Contract (Through October) Pay: $20 ... Respond to member inquiries through phone, email, and live chat in a timely and professional manner ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. WHAT WE OFFER ... Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. WHAT WE OFFER ... Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. WHAT WE OFFER ... Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$23 - $31/hr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Remote Live Chat Typing information

What is a remote live chat typing?

A Remote Live Chat Typing job involves providing customer support, answering questions, and assisting clients through online chat platforms. Employees in this role communicate with customers in real time, typically handling inquiries about products, services, or technical issues. The job is performed entirely online, allowing individuals to work from home or any location with a reliable internet connection. Strong typing skills, good communication, and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote live chat typing agent?

To thrive as a Remote Live Chat Typing Agent, you need excellent written communication skills, fast and accurate typing abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing software is typically required. Strong multitasking, problem-solving, and customer service skills help agents handle multiple conversations efficiently and empathetically. These skills and qualities are crucial for delivering timely, accurate support and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote live chat typing professionals, and how can they be managed?

Remote live chat typing professionals often encounter challenges such as handling multiple conversations simultaneously, maintaining fast response times, and managing customer emotions through text alone. To manage these, it's essential to develop strong multitasking abilities, stay organized with chat management tools, and use clear, empathetic language. Regularly updating product knowledge and following company guidelines also help ensure accurate and helpful responses, contributing to a positive customer experience.

What is the difference between Remote Live Chat Typing vs Remote Customer Service Representative?

AspectRemote Live Chat TypingRemote Customer Service Representative
CredentialsBasic computer skills, typing proficiencyCustomer service skills, sometimes certifications
Work EnvironmentOnline, from home, chat platformsOnline or call center, multi-channel communication
Industry UsageE-commerce, tech support, online servicesRetail, telecom, banking, various sectors
Job FocusTyping and responding via chatHandling customer inquiries, problem-solving

Remote Live Chat Typing primarily involves responding to customer queries through chat platforms, focusing on fast and accurate typing. Remote Customer Service Representatives may handle chats, calls, or emails, providing broader support. While both roles require good communication skills, Remote Customer Service Representatives often need additional customer service training and may handle more complex issues. The roles overlap in online work environments and customer interaction but differ in scope and responsibilities.

What are the most commonly searched types of Live Chat Typing jobs in Washington?

The most popular types of Live Chat Typing jobs in Washington are:

What are popular job titles related to Remote Live Chat Typing jobs in Washington?

For Remote Live Chat Typing jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Typing jobs in Washington look for?

The top searched job categories for Remote Live Chat Typing jobs in Washington are:

What cities in Washington are hiring for Remote Live Chat Typing jobs?

Cities in Washington with the most Remote Live Chat Typing job openings:

Remote Live Chat Typing jobs near you

Conversational AI/ Chatbot Developer (Remote)

Adelphi, MD • Remote

Diverse Agile Solutions
See more jobs at Diverse Agile Solutionsexternal

$85K - $90K/yr

Full-time

Posted 8 days ago

Job description

Conversational AI / Chatbot Developer

Diverse Agile Solutions, LLC (DAS) is seeking an experienced Conversational AI / Chatbot Developer to support an enterprise client and help design, develop, integrate, and optimize next-generation conversational AI experiences.

This is an exciting opportunity for a developer who enjoys working at the intersection of traditional conversational AI, Generative AI, and autonomous AI agents. The ideal candidate will have strong Microsoft Azure conversational technology experience and be comfortable integrating AI solutions with enterprise platforms such as Salesforce and PeopleSoft.

What You'll Do
  • Design, develop, test, deploy, and maintain enterprise chatbots, virtual assistants, and AI agents.
  • Develop and maintain conversational applications using Azure Bot Framework SDK v4.
  • Build conversational workflows using Waterfall Dialogs, custom middleware, and state management.
  • Help modernize existing chatbot capabilities using Azure AI Foundry, Microsoft Copilot Studio, and Microsoft Agents 365 / Microsoft 365 Agents SDK technologies.
  • Integrate conversational applications with enterprise systems using MuleSoft, REST APIs, Salesforce, and PeopleSoft.
  • Develop Salesforce Live Chat and Case Management integrations for human-agent escalation and automated case routing.
  • Build rich conversational experiences using Adaptive Cards across web, mobile, and messaging channels.
  • Integrate Azure Conversational Language Understanding (CLU) with Azure OpenAI/GPT to support intent recognition, routing, fallback handling, and contextual responses.
  • Develop and optimize RAG and LLM-based solutions.
  • Monitor conversation logs, intent accuracy, containment rates, and other performance metrics to continuously improve the user experience.
  • Use tools such as Azure Application Insights and Power BI to analyze conversational performance.
  • Work with Product Managers, UX Designers, developers, and business stakeholders to translate business requirements into effective conversational experiences.
  • Participate in Agile development, testing, code reviews, and CI/CD activities.
Required Qualifications
  • 3+ years of software development experience with a focus on Conversational AI, NLP/NLU, chatbots, or LLM/AI agent development.
  • Hands-on experience with Azure Bot Framework SDK v4.
  • Experience with Waterfall Dialogs, custom middleware, and conversation state management.
  • Strong programming experience with C# and .NET.
  • Experience with JavaScript, HTML, and CSS.
  • Experience with Azure OpenAI and/or Generative AI technologies.
  • Experience with Azure CLU or other NLU technologies.
  • Experience integrating enterprise applications through REST APIs and/or MuleSoft.
  • Experience with Salesforce and/or PeopleSoft integrations.
  • Strong understanding of conversational design, APIs, enterprise integration, and cloud-based application development.
  • Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
Preferred Qualifications
  • Experience with Azure AI Foundry.
  • Experience with Microsoft Copilot Studio.
  • Experience with Microsoft Agents 365 / Microsoft 365 Agents SDK.
  • Experience developing Adaptive Cards.
  • Salesforce Live Chat and Case Management integration experience.
  • Experience with Azure Cosmos DB for conversation state and user context.
  • Experience with Azure Application Insights and Power BI.
  • Experience developing RAG/LLM orchestration solutions.
  • Experience building or maintaining CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.
  • Experience working in higher education or other complex enterprise environments.
  • Experience with agentic AI and autonomous AI architectures.
Why Join DAS?

At Diverse Agile Solutions, you'll work on challenging technology initiatives involving Artificial Intelligence, Cloud, DevSecOps, Cybersecurity, Agile Transformation, and Enterprise IT modernization.

We are a growing technology services company that values technical excellence, collaboration, accountability, and professional growth.

Position Details

Position: Conversational AI / Chatbot Developer
Company: Diverse Agile Solutions, LLC
Employment Type: Contract
Work Arrangement: [Remote potential depending on candidate]
Location: Adelphi, MD
Duration: Initially 6 month with possible extension
Compensation: $85,000 - $90,000

How to Apply

If you're an experienced Conversational AI developer who is excited about combining Azure, Generative AI, enterprise integrations, and next-generation AI agents, we'd like to hear from you.