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Remote Live Chat Operator Jobs in Union, NJ (NOW HIRING)

Fair Harbor

Customer Service Associate

Jersey City, NJ · On-site +1

$15.25 - $21/hr

Remote Reports To: Manager, Customer Experience Schedule: Part-time, 20 hours per week. Either a ... and chat, resolving order and product issues, and ensuring every interaction reflects the Fair ...

TickPick

Lifecycle Marketing Manager

New York, NY · On-site +1

Partner with the data team to define and maintain segments and lifecycle stages, with live ... A self-directed operator who can carry a function forward with data and engineering support.

Luminary

Software Engineer - Fullstack

New York, NY · On-site +1

$170K - $225K/yr

We support both remote and in-office preferences. We have an office in NYC near Bryant Park and a ... Most of what we ship now has an agentic surface: a chat affordance, an ambient agent working in the ...

BluZinc

AI Architect Claude Code Senior Developer

NY · On-site +1

$160K - $220K/yr

AI Architect, US-Based (Remote) to build AI systems that work in production - not demos, not ... The Mission Your mandate is to turn AI into a reliable operating system for the business. Work will ...

zerohash

Relationship Manager (Remote)

New York, NY · Remote

... live. * Quarterback additional service usage by identifying expansion, upsell and cross sell ... Excel at operating in a dynamic and quickly changing environment * Act as liaison between client ...

Talkspace

Health & Wellness Coach (Contract)

New York, NY · On-site +1

$35/hr

This is a remote position based in the United States Talkspace Headquarters is located in NYC. What ... At least 3 years of experience facilitating live virtual group coaching sessions for adults focused ...

Talkspace

Health & Wellness Coach (Contract)

New York, NY · On-site +1

$35/hr

This is a remote position based in the United States Talkspace Headquarters is located in NYC. What ... At least 3 years of experience facilitating live virtual group coaching sessions for adults focused ...

NxT Level

Chief of Staff

Manhattan, NY · Remote

Remote (US preferred) Reports to: CEO & COO Compensation: Competitive, commensurate with experience ... chat-first platform that blends communication, creativity, and intelligence to help people form ...

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All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Union, NJ

Remote Live Chat Operator information

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Union, NJ?

For Remote Live Chat Operator jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in Union, NJ look for?

The top searched job categories for Remote Live Chat Operator jobs in Union, NJ are:

What cities near Union, NJ are hiring for Remote Live Chat Operator jobs?

Cities near Union, NJ with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Union, NJ as of August 2026, with employment types broken down into 21% Internship, and 79% Full Time. Highlights an 100% Remote job distribution.

Customer Service Associate

Fair Harbor

Jersey City, NJ • On-site, Remote

$15.25 - $21/hr

Part-time

Posted 5 days ago

Job description

About Fair Harbor
Fair Harbor reflects the effortless ease of coastal living -- laid-back and shaped by the elements.
Expanding beyond its original swimwear, the brand now brings its signature comfort and versatility to year-round essentials. Every piece is made to be worn hard, sun-faded, salt-washed, and broken in by the life you live.
Since launching, the Certified B Corp brand has repurposed over 37 million recycled bottles and other sustainable fabrics into year-round essentials.
About the Role
Title: Customer Service Associate
Job Location: Remote
Reports To: Manager, Customer Experience
Schedule: Part-time, 20 hours per week. Either a Monday-Friday or Tuesday-Saturday schedule, with available shifts of 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern.
Position Summary
We are looking for a friendly, detail-oriented and solutions-driven Customer Service Associate to join our growing team. This person will play a critical role in bringing our brand to life for every customer who reaches out. Reporting to the Manager, Customer Experience, this person will be responsible for responding to customer inquiries across email and chat, resolving order and product issues, and ensuring every interaction reflects the Fair Harbor brand. Ideal candidate is empathetic, resourceful, a clear communicator and willing to roll up their sleeves and work closely with cross-functional partners.
Responsibilities
• Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses
• Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency
• Partner closely with the warehouse and operations teams to track down order status and resolve fulfillment issues quickly
• Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions
• Identify recurring customer pain points and escalate trends to the Customer Experience and Ecommerce teams
• Monitor and respond to customer reviews to help protect and strengthen brand reputation
• Help maintain and update FAQs, macros, and help center content to keep customer-facing answers accurate and efficient
• Collaborate with the Ecommerce team to flag site or checkout issues customers report, helping ensure a smooth end-to-end shopping experience
What Success Looks Like
• Fast, accurate, and empathetic resolution of customer issues
• High customer satisfaction (CSAT) scores and low escalation rates
• Strong product knowledge reflected in confident, on-brand communication
• Proactive identification of trends that improve the overall customer experience
• Positive contribution to team culture and cross-functional collaboration

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