Remote Live Chat Operator Jobs in Layton, UT (NOW HIRING)

Department:

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities - where people live, work, shop, and play - to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Apprise by Walker & Dunlop, a wholly owned subsidiary of W&D, changes how our clients are served and delivers an elevated valuations experience. We drive faster, better valuation decisions and add value at every step of a deal. We combine industry-leading multifamily underwriting experience, data science, and analytics technology prowess. Our platform leverages the skills of the most trusted MAI-designated valuation experts in the U.S. and we are actively developing the appraisal tools of the future. The next generation of valuations experts manifests within Apprise, adopting and driving technology to become the nation's largest multifamily valuations company, while providing valuations service for many other specialties and sectors.

The Impact You Will Have

As an Apprise Director, you will play a key role in delivering high-quality appraisal and consulting services while supporting business growth and client relationships across a variety of markets. You will succeed by managing appraisal assignments from engagement through delivery, mentoring team members, and ensuring exceptional client service. You will collaborate with appraisers, research analysts, clients, and business leaders to deliver accurate valuations and drive operational excellence.

Primary Responsibilities

• Assist in the production and review of appraisal and consulting assignments across multiple markets.
• Manage client relationships throughout the appraisal lifecycle, including engagement, due diligence, report delivery, and revision requests.
• Coordinate the procurement of due diligence materials required to complete appraisal assignments.
• Conduct property inspections, market research, and competitive analyses.
• Train, mentor, and review the work of team members, as needed.
• Provide guidance and support to staff appraisers and research analysts throughout the project lifecycle.
• Contribute to the enhancement of proprietary valuation software by providing user feedback and recommendations.
• Develop and maintain client relationships to support business growth nationwide.
• Communicate and collaborate effectively with teammates, clients, vendors, and other stakeholders, including travel as needed.
• Perform other duties as assigned.
• Attendance is generally required from 8:30 am - 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays

Education and Experience

• Bachelor's degree required; degree in Real Estate, Finance, Accounting, Economics, or a related field preferred.
• Master's degree preferred.
• 5+ years of commercial and/or multifamily real estate appraisal experience preferred.
• Active Certified General Appraiser license in good standing strongly preferred.
• Previous experience leading team members or supporting business development and client relationships preferred.
• MAI designation or significant progress toward obtaining the designation preferred.

Knowledge, Skills and Abilities

• Proficiency with Microsoft Excel and Word.
• Working knowledge of commercial real estate data platforms such as CoStar, REIS, RealPage, Yardi, ESRI, or similar tools preferred.
• Strong analytical skills with experience in financial modeling or commercial real estate underwriting.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and project management skills.
• High attention to detail and commitment to producing accurate work.
• Ability to work independently while collaborating effectively in a team environment.
• Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

This position has an estimated base salary of 110,000-150,000plus commissions. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

Applications will be accepted until August 21, 2026

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What We Offer

• The opportunity to join one of Fortune Magazine's Great Places to Work winners

• Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  -Pre-tax transit and commuting benefits
  - A robust health and wellness program - earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  -Paid maternity and parental leave, as well as other family paid leave programs
  -Company-paid life, short and long-term disability insurance
  -Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back - volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.