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Remote Live Chat Operator Jobs in Provo, UT (NOW HIRING)

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Today, we power the industry's most essential operating system, serving owners and residents ... Respond to customer inquiries via phone, email, and chat, providing accurate information and ...

Entrata

Insurance Sales Agent

Lehi, UT · On-site +1

$20.10 - $31.54/hr

Today, we power the industry's most essential operating system, serving owners and residents ... Respond to customer inquiries via phone, email, and chat, providing accurate policy information and ...

Entrata

Insurance Sales Agent

Lehi, UT · On-site +1

$20.10 - $31.54/hr

Today, we power the industry's most essential operating system, serving owners and residents ... Respond to customer inquiries via phone, email, and chat, providing accurate policy information and ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Today, we power the industry's most essential operating system, serving owners and residents ... Respond to customer inquiries via phone, email, and chat, providing accurate information and ...

Podium

Senior AI Engineer - Agentic

Lehi, UT · On-site +1

$98K - $134K/yr

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... Prototype rapidly, iterate with live interaction data, and continuously improve system performance ...

Podium

Staff AI Engineer - USA

Lehi, UT · On-site +1

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... Prototype rapidly, iterate with live interaction data, and continuously improve system performance ...

SalesRabbit

Associate Solutions Architect (Remote)

Lehi, UT · Remote

$64.50 - $85/hr

Who We Are SalesRabbit is the operating system for field sales and roofing contractors. We replace ... of Work (SOW) from kickoff to a live, adopted solution. * Diagnose and resolve complex ...

Egnyte

Sr Business Value Consultant

Draper, UT · Remote

$130K - $150K/yr

SR BUSINESS VALUE CONSULTANT REMOTE, US; RALEIGH, NC; DRAPER, UT; MOUNTAIN VIEW, CA Egnyte is a ... Knowledge of the capital and operating costs involved in establishing or providing a typical ...

Acclaro

Product Manager

Provo, UT · Remote

Build and maintain an AI‑augmented product operating system, using LLMs, agents, and automation ... Enjoy remote work, flexible PTO, and a healthy work-life balance. * Career Growth: Access ...

Consor Engineers

Transportation Engineer

Draper, UT · On-site +1

$100/hr

This job may occasionally require operating a company vehicle, and lifting, carrying, pushing, and ... Join our diverse team of experts who live and work alongside client partners, providing thoughtful ...

Consor Engineers

Transportation Engineer

Draper, UT · On-site +1

$100/hr

This job may occasionally require operating a company vehicle, and lifting, carrying, pushing, and ... Join our diverse team of experts who live and work alongside client partners, providing thoughtful ...

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

This job may occasionally require operating a company vehicle, and lifting, carrying, pushing, and ... Join our diverse team of experts who live and work alongside client partners, providing thoughtful ...

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

This job may occasionally require operating a company vehicle, and lifting, carrying, pushing, and ... Join our diverse team of experts who live and work alongside client partners, providing thoughtful ...

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

This job may occasionally require operating a company vehicle, and lifting, carrying, pushing, and ... Join our diverse team of experts who live and work alongside client partners, providing thoughtful ...

All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Provo, UT

Remote Live Chat Operator information

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What are popular job titles related to Remote Live Chat Operator jobs in Provo, UT? For Remote Live Chat Operator jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Operator jobs in Provo, UT look for? The top searched job categories for Remote Live Chat Operator jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Live Chat Operator jobs? Cities near Provo, UT with the most Remote Live Chat Operator job openings:
Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Provo, UT as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.
Insurance Customer Service Representative

Insurance Customer Service Representative

Entrata

Lehi, UT • On-site, Remote

$17.45 - $27.31/hr

Full-time

Re-posted 7 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

111th of 209 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies
  • Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations
  • Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service
  • Collaborate with internal teams to escalate and resolve more complex issues under supervision
  • Maintain accurate customer records, ensuring all interactions and policy updates are properly documented
  • Follow established procedures and guidelines to ensure compliance with state and federal regulations
  • Support senior team members in handling projects and assignments, contributing to team goals
  • Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients
  • Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata’s product offerings
  • Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions
Minimum Qualifications:
  • Basic understanding of insurance industry practices and concepts
  • Proficiency in using computer applications for data entry and record-keeping
  • Strong written and verbal communication skills
  • Ability to follow standard instructions and established processes
  • Demonstrated problem-solving skills within a limited scope
  • Detail-oriented approach to completing tasks accurately
  • Collaborative mindset for effective teamwork
  • Eagerness to learn and develop competence
  • Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations
Preferred Qualifications:
  • College or university degree in a relevant field or equivalent work experience
  • Familiarity with Entrata software and tools
  • Previous customer service experience in the insurance sector
  • Intermediate knowledge of insurance principles and terminology
  • Ability to adapt to evolving processes and procedures
  • Demonstrated ability to handle a high volume of customer interactions
  • Basic understanding of insurance industry practices and concepts
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Entrata employees say

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