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Remote Live Chat Operator Jobs in Kent, OH (NOW HIRING)

Drips

Chatroom Operator (Remote)

Cleveland, OH · Remote

$10 - $13/hr

Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Remote Live Chat Operator information

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Kent, OH?

For Remote Live Chat Operator jobs in Kent, OH, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in Kent, OH look for?

The top searched job categories for Remote Live Chat Operator jobs in Kent, OH are:

What cities near Kent, OH are hiring for Remote Live Chat Operator jobs?

Cities near Kent, OH with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Kent, OH as of August 2026, with employment types broken down into 20% Internship, and 80% Full Time. Highlights an 100% Remote job distribution.

VIDEO SERVICE REPRESENTATIVE

7 17 Credit Union

Streetsboro, OH • Remote

$15 - $20.25/hr

Full-time

Posted 8 days ago

Job description

7 17 Credit Union
Position Summary

At 7 17 Credit Union, we are committed to delivering exceptional service while living our core values of mutual respect, honesty, trust, integrity, empathy, partnership, and teamwork.

We are seeking a Video Banking Specialist to provide personalized, high-quality service to members through our video banking platform and live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while creating a positive and engaging virtual banking experience.

The ideal candidate is service-driven, technology-savvy, and passionate about building strong member relationships by helping first and recommending solutions second.
Key Responsibilities

  • Greet and assist members via video banking and live chat in a professional, friendly, and welcoming manner.
  • Educate members on video banking, digital services, and remote banking solutions.
  • Process account maintenance requests and non-monetary transactions with a high degree of accuracy and confidentiality.
  • Assist members with services such as:
    • Debit card issuance and support
    • Mobile and remote banking setup and troubleshooting
    • Direct deposit and payroll transfer requests
    • ACH payment setup, modifications, and cancellations
    • Lost or stolen card assistance and fraud-related inquiries
    • Check ordering and account services
  • Open and service a variety of retail deposit accounts, including checking, savings, money market, certificate, IRA, HSA, custodial, and specialty accounts.
  • Accept, process, and assist with consumer loan applications, including auto loans, personal loans, credit cards, home equity loans, and secured loans.
  • Conduct loan closings, disbursements, and follow-up activities as needed.
  • Perform needs-based conversations to identify opportunities that support members' financial goals.
  • Meet established referral and production goals for credit union products and services.
  • Resolve member concerns and provide follow-up to ensure exceptional service and satisfaction.
  • Remain compliant with all credit union policies, procedures, and regulatory requirements.

What We're Looking For

A successful Video Banking Specialist demonstrates:

  • Outstanding member service skills
  • Professionalism and empathy
  • Strong technology aptitude
  • Sales and referral awareness
  • Accuracy and attention to detail
  • Commitment to teamwork and collaboration

Why Join 7 17 Credit Union?

  • Opportunity to make a meaningful impact on members' financial well-being
  • Collaborative and supportive work environment
  • Growth and advancement opportunities within a growing organization
  • Comprehensive training and development
  • Competitive compensation and benefits package

Work Environment

This position works from a designated centralized or remote video banking workstation and primarily serves members through video and digital channels. Limited travel may be required based on business needs.

Apply today and help us create exceptional member experiences through innovative banking solutions.

Qualifications

  • High school diploma or equivalent required.
  • Previous customer service, banking, financial services, retail sales, or contact center experience preferred.
  • Strong communication and relationship-building skills.
  • Ability to work independently while managing multiple priorities.
  • Comfortable learning and using video banking technology, online systems, and other digital tools.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to maintain confidentiality and handle sensitive member information.
  • Experience with deposit accounts, consumer lending, or financial products is a plus.

Apply