ZipRecruiter

Log In

1

Chat Support Jobs in Kent, OH (NOW HIRING)

Mancan

Mechanical Support

Cleveland, OH · On-site

$20/hr

... web chat function. Recognize quality issues versus user error consistently and accurately on ... Provide fast and accurate support to any assigned contact us email requests coming from the company ...

AnewHealth

IT Support Specialist

Cleveland, OH · On-site

Provide front line technical support to employees via calls, chat, email, and remote support * Install and perform minor repairs to hardware, software, or peripheral equipment, following design or ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Support Specialist Fairlawn, OH Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients. We are currently ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Kent, OH

Chat Support information

See Kent, OH salary details

$13

$23

$40

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Kent, OH is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.87 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Kent, OH?

The most popular types of Chat Support jobs in Kent, OH are:

What are popular job titles related to Chat Support jobs in Kent, OH?

For Chat Support jobs in Kent, OH, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Kent, OH look for?

The top searched job categories for Chat Support jobs in Kent, OH are:

What cities near Kent, OH are hiring for Chat Support jobs?

Cities near Kent, OH with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Kent, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $49,401 per year, or $23.8 per hour.

Inside Sales Support Representative

Enthusiast Auto Holdings

Wadsworth, OH

Full-time

Re-posted 19 days ago

Key responsibilities

  • Manage and respond to customer inquiries via email, live chat, and social media platforms to provide support and assistance.

  • Provide customers with quotes, ship date estimates, and product support to facilitate sales.

  • Support other areas such as phone support, chat support, or in-person customer interactions as needed.

Job description

Description

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH's leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.


EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.


EAH and is now seeking to strengthen the ECS Tuning team with an Inside Sales Support Representative as the business continues to scale. This is an on-site full-time position and offers competitive compensation.


The success of ECS Tuning is driven by an energetic culture of automotive passion, results and an unrelenting determination to succeed.  The Inside Sales Support Representative is responsible for providing sales and customer service assistance to our customers, in support of our Sales Department. 


This individual must be an experienced car enthusiast with a hunter mindset to unlock new sales opportunities.

Requirements

Daily tasks include:

  • Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class service and support. This task will rotate with Live Chat responsibilities.
  • This will require you to follow up with other team members to ensure that their emails are being replied to in a timely fashion, within our 3-hour SLA.
  • Live Chat Support - In this role, you will be responsible for serving our customers through Live Chat in a timely fashion, providing best-in-class service and support. This task will rotate with Email Support responsibilities.
  • Social Media Maintenance - In this role, you will be responsible for managing responses to customers on our social media platforms. This includes but is not limited to Facebook, Instagram, and Twitter, mainly through Sprout Social, which aggregates all customer communications.
  • Customer Interaction - In this role, you will be responsible for handling customer communications with buyers and potential buyers, seeking advice, product support, fitment suggestions, etc. All customers must be replied to promptly, with industry-leading advice and support to ensure that we're providing a world-class experience for our customers.
  • Preparing Quotations - In this role, you will be responsible for providing customers with quotes, ship date estimates, and more.
  • Other Duties as Required - In this role, you will be required to support other areas as needed, such as phone support, chat support, or tending the Curbside/Will-Call lobby. These duties will be assigned as needed.


What Success Looks Like:


  • Providing every customer with the best-in-class experience! Maintaining a score of 87% or higher with customer feedback.
  • Living by our values in all that you do.
  • Delivering on defined SMART Goals


We are looking for a candidate who is a hunter and willing to explore new sales opportunities, self-motivated, customer-centric, and with strong skills in communication. This candidate must be willing to fulfill and promote our core values of communication, transparency, trust, collaboration, and respect, and must be able to take/receive constructive feedback.

Apply