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Remote Listener Jobs in Cleveland, OH (NOW HIRING)

NES1

Remote Collections Specialist

Solon, OH · On-site +1

$17 - $20/hr

This is a fully remote position open to candidates located anywhere in the United States except for ... Excellent customer service, communication and listening skills * Ability to negotiate and be ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $28.75/hr

Provide remote support to managed services customers using remote monitoring and management (RMM ... Ability to grasp, reach, speak clearly, and listen attentively * Rare stooping or crouching

Tuesday Health

Care Coordinator (EST)

Cleveland, OH · Remote

$18.75 - $25.25/hr

Remote (must be located in EST) Who We Are Tuesday Health is a value-based palliative care provider ... Interpersonal Skills - Focuses on solving conflict; listens to others; remains open to new ideas

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How much do remote listener jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote listener in Cleveland, OH is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.56 per hour, depending on experience, location, and employer.

What is a Remote Listener job?

A Remote Listener is someone who actively listens to conversations, recordings, or live audio streams, often for quality assurance, customer service evaluation, research, or therapeutic purposes. This role requires strong attention to detail, confidentiality, and good communication skills. Remote Listeners may work in industries like market research, mental health support, or call center monitoring. Tasks can include transcribing conversations, providing feedback, or analyzing speech patterns. It's a flexible, work-from-home position that typically requires a reliable internet connection and sometimes specific software.

What are the key skills and qualifications needed to thrive in the Remote Listener position, and why are they important?

To thrive as a Remote Listener, you need excellent active listening skills, strong empathy, and the ability to communicate clearly and non-judgmentally across digital platforms. Familiarity with secure communication tools, basic CRM systems, and occasionally teleconferencing software is helpful, and some roles may prefer certification in counseling or customer support. Standout soft skills include discretion, patience, trustworthiness, and a genuine desire to support and understand others remotely. These abilities ensure clients or users feel heard and respected, building trust and enhancing the effectiveness of remote support services.

What does a typical workday look like for a Remote Listener?

A typical day for a Remote Listener involves connecting with clients or users via phone, chat, or video platforms, providing a supportive and attentive presence. You may work independently or as part of a larger remote support team, participating in virtual team meetings and check-ins as needed. The role often includes documenting interactions, maintaining confidentiality, and collaborating with supervisors or mental health professionals for guidance on complex cases. Flexibility is key, as schedules may include evenings or weekends to best serve the needs of those reaching out. The position is typically home-based, with ongoing support and regular training to help you refine your listening and communication skills.
More about Remote Listener jobs
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What cities near Cleveland, OH are hiring for Remote Listener jobs? Cities near Cleveland, OH with the most Remote Listener job openings:
Remote Listener jobs near you

Remote Collections Specialist

NES1

Solon, OH • On-site, Remote

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Description
Please note: This is a fully remote position open to candidates located anywhere in the United States except for residents of Alaska, California, Connecticut, Hawaii, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and Washington DC. Additionally, candidates in Ohio must reside at least 50 miles away from our Solon, OH office to be eligible.
Join an Award-Winning team at National Enterprise Systems!
Due to an abundance of high-quality work, National Enterprise Systems is seeking motivated individuals with minimum two years debt collections experience and strong negotiation skills to WORK FROM HOME. If you are driven, enjoy helping people resolve issues, and want control over your earning potential, this opportunity is for you.
What We Offer:
  • Base Pay: $17-20/hr. (based on experience) plus monthly performance bonuses with no earnings cap
  • Schedule: 3 days: 8:00 AM - 4:30 PM EDT, 2 days: 10:30 AM - 7:00PM EDT. Monday - Friday.
  • Paid training
  • Full benefits package including medical, dental, vision, 401k, paid personal and vacation time off
  • Paid holidays

Responsibilities:
  • Contact individuals by phone to discuss and resolve past-due accounts
  • Use negotiation and customer service skills to find creative payment solutions
  • Maintain accurate and detailed records of interactions and outcomes
  • Ensure a high level of customer service while complying with all applicable regulations
  • Apply techniques offered in training and coaching to improve performance and meet goals

Requirements
Technical Requirements:
Equipment will be provided
Internet Connection Requirements:
Must have a reliable, high-speed broadband internet connection with a wired or fiber-optic connection. Satellite, DSL, Fixed Wireless, or Cellular Home internet connections are not acceptable.
    • Download > 100 Mbps
    • Upload > 20 Mbps
    • Latency < 50 ms

Qualifications:
  • Excellent customer service, communication and listening skills
  • Ability to negotiate and be assertive and professional at all times
  • General computer knowledge and typing skills
  • Capability to adhere to schedule requirements
  • Minimum 2 years debt collection experience
  • High School Diploma or equivalent

Apply