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Remote Listener Jobs in Maine (NOW HIRING)

XACT

Customer Service Specialist - ME

Augusta, ME · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... active listening and genuine curiosity to understand customers' needs and challenges, and then ...

AMBA

Inside Sales Insurance Specialist

South Portland, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

South Portland, ME · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced ...

Workiva

$40/hr

Strong communication and networking skills (written, verbal, listening) * Basic competency in one ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$40/hr

Strong communication and networking skills (written, verbal, listening) * Basic competency in one ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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All JobsListener JobsRemote Listener JobsRemote Listener Jobs in Maine

Remote Listener information

What is a remote listener?

A Remote Listener is someone who actively listens to conversations, recordings, or live audio streams, often for quality assurance, customer service evaluation, research, or therapeutic purposes. This role requires strong attention to detail, confidentiality, and good communication skills. Remote Listeners may work in industries like market research, mental health support, or call center monitoring. Tasks can include transcribing conversations, providing feedback, or analyzing speech patterns. It's a flexible, work-from-home position that typically requires a reliable internet connection and sometimes specific software.

What does a remote listener do?

A typical day for a Remote Listener involves connecting with clients or users via phone, chat, or video platforms, providing a supportive and attentive presence. You may work independently or as part of a larger remote support team, participating in virtual team meetings and check-ins as needed. The role often includes documenting interactions, maintaining confidentiality, and collaborating with supervisors or mental health professionals for guidance on complex cases. Flexibility is key, as schedules may include evenings or weekends to best serve the needs of those reaching out. The position is typically home-based, with ongoing support and regular training to help you refine your listening and communication skills.

What are the key skills and qualifications needed to thrive in the remote listener position, and why are they important?

To thrive as a Remote Listener, you need excellent active listening skills, strong empathy, and the ability to communicate clearly and non-judgmentally across digital platforms. Familiarity with secure communication tools, basic CRM systems, and occasionally teleconferencing software is helpful, and some roles may prefer certification in counseling or customer support. Standout soft skills include discretion, patience, trustworthiness, and a genuine desire to support and understand others remotely. These abilities ensure clients or users feel heard and respected, building trust and enhancing the effectiveness of remote support services.

What are the most commonly searched types of Listener jobs in Maine?

The most popular types of Listener jobs in Maine are:

What are popular job titles related to Remote Listener jobs in Maine?

For Remote Listener jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Remote Listener jobs in Maine look for?

The top searched job categories for Remote Listener jobs in Maine are:

What cities in Maine are hiring for Remote Listener jobs?

Cities in Maine with the most Remote Listener job openings:

Remote Listener jobs near you
Infographic showing various Remote Listener job openings in Maine as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution.

Customer Service Specialist - ME

XACT

Augusta, ME • On-site, Remote

$14.99 - $15/hr

Full-time

Dental, Vision, Life, PTO

Posted 13 days ago

Job description

This is a remote position.

Customer Service Specialist – Make a Difference for Our Customers Every Day

Position Overview:

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Service Specialist, you’ll play a key role in helping customers achieve their goals, whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, and TX. Please check back later for availability in your state.

What You’ll Do:

● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
● Communicate clearly with other departments to ensure timely order processing and delivery
● Meet established performance metrics and continually set goals for professional growth
● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
● Stay informed with company updates so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth

Who You Are:

● Someone who truly gets excited about making customers happy through understanding and solving their problems
● A problem-solver who is motivated to find solutions and create positive outcomes
● A great communicator who can connect, empathize, and build trust with customers
● A great listener who can connect with customers and understand their needs
● Organized and detail-oriented, ensuring every customer’s request is handled effectively
● Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

● High school diploma or equivalent; some college coursework is a plus
● Prior customer service experience is ideal, but we’re happy to train the right candidate
● Strong communication, interpersonal, and decision-making skills
● A proactive, positive attitude with a focus on solutions and customer satisfaction
● Ability to multitask and prioritize in a fast-paced environment
● Comfortable using technology and troubleshooting technical issues.
● Ability to type at a minimum 40 WPM


Requirements

Physical Requirements:

● Ability to remain in a stationary position for prolonged periods while working at a computer
● Ability to communicate effectively with customers over the phone
● Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

● High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
● Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.
● A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.
● A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
● A wired network connection (wireless is not permitted) ● A webcam, for training, compliance, and collaboration purposes.
● An approved-brand USB headset for VOIP (Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series).
● A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.


Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through Aetna, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.