Remote Linux Support Jobs in Vancouver, WA (NOW HIRING)

Responsibilities:

• Provide operational and technical support for core radio automation systems, including Wide Orbit, RCS Zetta, and Nexgen.
• Configure, install, and maintain network and firewall equipment such as routers, firewalls, and managed switches.
• Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates.
• Support proprietary and 3rd-party applications used across the organization.
• Develop, maintain, and contribute knowledge to internal documentation, diagrams, IT, and Engineering SOPs and training manuals.
• Maintain a professional attitude and appearance, providing excellent customer service at all times, and building effective working relationships with internal customers and team members.
• Utilize strong analytical, problem-solving, and decision-making abilities to prioritize and manage multiple tasks and meet service-level agreements (SLAs).
• Demonstrate self-motivation and adaptability to learn new technologies, work effectively both independently and in a team, and remain flexible in a fast-paced environment.
• Support continuous improvement in the process and quality of the operations.
• Perform any other duties assigned by the Director of IT or the Director of Engineering.

Qualifications:

Required Technical Skills amp; Experience:

• 5+ years of professional experience in Systems Administration on the Windows platform, including user/security management, file system administration, and patch management. (Familiarity with Linux is a plus).
• 5+ years managing and remediating endpoint protection and security systems.
• 3+ years of experience configuring and maintaining business-class networking equipment, including:
• Firewalls (NAT/PAT, routing, access rules, VPNs).
• Managed switches and VLANs.
• Strong working knowledge of radio broadcast automation systems such as Wide Orbit, RCS Zetta, and Nexgen.

Additional Experience Considered A Plus:

• Experience with Google Workspace management.
• Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP).
• Experience with broadcast media-specific hardware and software.
• Proficiency in technical diagramming tools (e.g., Microsoft Visio).

General Requirements:

• Excellent oral and written communication skills, with a focus on great customer service and interfacing with technical and non-technical stakeholders.
• Ability to work remotely, under pressure, and meet strict deadlines. A company computer will be provided.
• Ability to be on-call after hours on a rotation schedule.
• Willingness to travel is a plus.

Preferred:

• Applicants in the Eastern Time Zone who are willing to work early hours.