IT Supportย Technicianย
(This is a remote position open to applicantsย residingย in TX, NM, AZ,ย COย or KS)ย
Job Descriptionย
Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Techniciansย escalatingย issues to senior staff members. The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills areย a must. Occasional training of end users and new team members is required.ย ย
Strong decision-making, problem-solving, multi-tasking,ย and planning skills areย utilizedย to provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability. Attention to detail isย requiredย to complete tickets in accordance with company standards. The desire to learn and the ability to absorb new skills and information are key to this position.ย ย ย
Requirementsย
Ability to interact in a variety of situations, includingย customer service, orientations,ย training, and networkingย
Not Required, but these skills/competencies are a plus:ย
Get to the EDGEโwhere Everyone Deserves Great Experiences!ย
IronEdgeย is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toย eliminateย the frustration companiesย face withย technology.โฏAs a service-centric company with a culture that always puts people first,ย IronEdgeย is dedicated to providingย a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our companyโs core values are built upon theย strong foundationย of teamwork, continuous learning, integrity,ย courageย and ownership, guiding everything we do atย IronEdge. Withย a great teamย comes great achievements andย weโreย proud to share thatย IronEdgeย has been recognized as a Great Place to Workยฎ Certifiedโข company. Our award-winning team is honored to be recognized among the tech industryโs leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.ย
Benefitsย
Salary Rangeย
$38,000 to $42,999โฏ(Nonexempt)ย
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