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Remote Life Insurance Call Center Jobs in Silver Spring, MD

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Remote Life Insurance Call Center information

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$10

$17

$25

How much do remote life insurance call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote life insurance call center in Silver Spring, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.
What are popular job titles related to Remote Life Insurance Call Center jobs in Silver Spring, MD? For Remote Life Insurance Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Life Insurance Call Center jobs in Silver Spring, MD look for? The top searched job categories for Remote Life Insurance Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Life Insurance Call Center jobs? Cities near Silver Spring, MD with the most Remote Life Insurance Call Center job openings:
Remote Life Insurance Call Center jobs near you
Infographic showing various Remote Life Insurance Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,019 per year, or $17.8 per hour.

Call Center Support Specialist - 2974

AbsoluteCare

Baltimore, MD • On-site, Remote

$16.75 - $20.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

  • Salary: 19-23/hr based on experience
  • Preference of being local to an Absolutecare Care Center location

Job Summary
The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound call handling and virtual administrative execution (the "back-office that talks to members"). This role serves as an administrative and scheduling partner to clinical, care coordination, and operations teams by managing high-volume interactions, coordinating multi-step workflows, and ensuring accurate documentation across systems. Reporting to the Call Center Supervisor, this position supports MAC strategy by promoting timely access to care, consistent member experience, and standardized workflow execution across markets.
The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes, conducting outbound outreach, scheduling and rescheduling appointments, completing reminder and confirmation calls, and supporting administrative processing such as managing shared inboxes, queues, and worklists. The role also assists members with general inquiries related to scheduling, transportation, pharmacy, and care navigation, and escalates concerns appropriately using established protocols to protect member safety, service recovery, and continuity of care.
Success in this position requires strong telephone etiquette, organizational and administrative skills, attention to detail, and the ability to thrive in a fast-paced, virtual, service-oriented environment. The ideal candidate is service-driven, comfortable working with performance metrics, able to navigate multiple systems, and committed to accurate documentation, first-call resolution, and consistent member experience.
Duties and Responsibilities
  • Follow standardized workflows, Standard Operating Procedures (SOPs), and job aids to ensure consistent execution across markets.
  • Answer incoming calls promptly and professionally within defined service level expectations; provide accurate information and ensure a positive member experience.
  • Conduct outbound phone calls to members within defined timeframes for reminders, confirmations, rescheduling, outreach, and administrative follow-up.
  • Respond to routine inquiries with empathy, professionalism, and cultural sensitivity; route or redirect questions as appropriate per standardized workflows.
  • Collect, verify, and document information accurately in the Electronic Health Record (EHR/EMR) and other systems during member interactions.
  • Follow communication scripts and call flows based on market, location, and call type; ensure accurate messaging and consistent member experience.
  • Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible.
  • Manage shared inboxes, queues, and worklists to ensure timely responses, accurate processing, and task completion.
  • Schedule and reschedule appointments in accordance with policy and procedure, considering member preference, insurance coverage, visit type, and market workflow requirements.
  • Provide appointment reminders and confirmation calls; support rescheduling and conversion to virtual visits when appropriate, following established protocols to help reduce no-show rates.
  • Route, screen, and escalate concerns appropriately based on established protocols and clinical guidance; document and notify the Call Center Supervisor as needed for service recovery, repeat issues, or member safety concerns.
  • Accurately document all outreach, scheduling activity, and member interactions in the EHR/EMR; confirm work for completeness and accuracy.
  • Complete and document required forms, paperwork, and assessments while speaking with members, as assigned.
  • De-escalate situations involving dissatisfied members; provide assistance and support while maintaining professionalism and composure.
  • Maintain professionalism and composure while supporting individuals with complex medical, behavioral, and social needs.
  • Follow engagement protocols and leverage market resources to promote member engagement and retention; support outreach for a variety of needs across markets.
  • Demonstrate a working knowledge of insurance coverage and benefits, appropriate screening of member needs, and general procedures of a physician office.
  • Assist members with general inquiries related to scheduling, transportation, pharmacy, and care navigation; coordinate across internal teams when issues require multiple steps.
  • Proficient use of the EHR/EMR, phone system, and Microsoft products; ability to toggle between multiple applications regularly.
  • Schedule transportation for members as needed, following local market parameters and documenting outcomes appropriately.
  • Complete administrative tasks such as faxing, sorting, scanning, and categorizing documents as appropriate; support timely processing and accurate recordkeeping.
  • Meet personal and team-based performance expectations, key performance indicators (KPIs), and metrics (e.g., productivity, quality, adherence, and engagement).
  • Participate in regular team meetings, training sessions, and quality improvement efforts; implement updates to scripts, workflows, and job aids as released.
  • Maintain confidentiality and adhere to HIPAA and organizational compliance standards.
  • Other duties are assigned to support MAC priorities, access initiatives, and administrative workflow needs.

Minimum Qualifications
  • High School Diploma or equivalent
  • 1+ years of healthcare experience, community outreach, or a similar role
  • 1+ years of experience working in a call center or healthcare provider front office
  • Strong organizational and time management skills
  • Comfortable working with performance metrics, quality expectations, and outreach targets
  • Empathy and cultural competence when working with diverse populations
  • Proficient with basic computer systems, including electronic health records

Preferred:
  • Basic understanding/knowledge of medical terminology
  • Experience in sales or conducting outreach and retention calls
  • Familiarity with Medicaid and Medicare populations
  • Familiarity with electronic health records
  • Bilingual (English/Spanish) is a plus

Working conditions
This position is a remote role, which means you will work from your home or another suitable remote location. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
None
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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