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Remote Life Insurance Call Center Jobs in Portland, ME

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

South Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

South Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

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Remote Life Insurance Call Center information

See Portland, ME salary details

$10

$17

$25

How much do remote life insurance call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote life insurance call center in Portland, ME is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.

What are the most commonly searched types of Life Insurance Call Center jobs in Portland, ME?

The most popular types of Life Insurance Call Center jobs in Portland, ME are:

What are popular job titles related to Remote Life Insurance Call Center jobs in Portland, ME?

For Remote Life Insurance Call Center jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Remote Life Insurance Call Center jobs in Portland, ME look for?

The top searched job categories for Remote Life Insurance Call Center jobs in Portland, ME are:

What cities near Portland, ME are hiring for Remote Life Insurance Call Center jobs?

Cities near Portland, ME with the most Remote Life Insurance Call Center job openings:

Remote Life Insurance Call Center jobs near you
Infographic showing various Remote Life Insurance Call Center job openings in Portland, ME as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $36,638 per year, or $17.6 per hour.

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Portland, ME • On-site, Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

The starting pay range for this position is $18.85 - $20.74 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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