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Remote Life Insurance Call Center Jobs in Wisconsin

CCFBank

Deposit Operations Specialist

Eau Claire, WI · On-site +1

One (1) year of work-related experience consisting of call center or customer service support ... Employer Paid Life Insurance and Long Term Disability Plans * Voluntary Life Insurance and Short ...

Ascension

Talent Acquisition Director

Milwaukee, WI · Remote

$152K/yr

... LI-Remote Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit ... Other benefits: optional legal and pet insurance, transportation savings and more How you'll make ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

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Remote Life Insurance Call Center information

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.
What are popular job titles related to Remote Life Insurance Call Center jobs in Wisconsin? For Remote Life Insurance Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Life Insurance Call Center jobs in Wisconsin look for? The top searched job categories for Remote Life Insurance Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Life Insurance Call Center jobs? Cities in Wisconsin with the most Remote Life Insurance Call Center job openings:
Remote Life Insurance Call Center jobs near you

Brokerage Services Registered Analyst - Series 7/63 - Remote

Northwestern Mutual Life Insurance Company

Franklin, WI • On-site, Remote

$34.66/hr

Full-time

Posted 4 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Primary Duties & Responsibilities:

  • Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.

  • Expert at resolving inquiries and transactions from Financial Reps and clients on basic, intermediate (semi-complex), calls and transactions in a registered area and proficient at complex work.

  • Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution.

  • Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow up.

  • Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers.

  • Ability to de-escalate client experience situations effectively while guiding clients through complex and unique inquiries.

  • Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.

  • Embraces new technology and serves as an advocate for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy.

  • Understands how systems connect to processes and outcomes. Supports digital savvy capabilities in self and others/Understands how to explain system limits and capabilities to others.

  • Lead others through change (help others adapt to changing environments and accept new situations).

  • Works effectively with unstructured teams, situations or environment.

  • Fosters a professional relationship with our clients to enhance brand loyalty.

  • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.

  • Coach, mentor or train others as needed.

Qualifications:

  • Associates degree in business or related field or equivalent combination of education and experience.

  • Minimum of 4 years related customer service experience with proven customer service skills.

  • Expert knowledge of investment or income products or markets (i.e.VA, VL, VUL, Retirement & Business markets).

  • An expert understanding of tax implications.

  • Advanced written and verbal communication skills.

  • Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.

  • Strong organization skills with the ability to prioritize tasks.

  • A strong desire to continuously learn and improve.

  • Strong problem-solving skills and ability to provide options.

  • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 7 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:

$23.11

Pay Range - End:

$34.66

Geographic Specific Pay Structure:

Structure 110:

Structure 115:


We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.


Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!


Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.


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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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