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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Software Engineer on the Observability team, you will design, build, and operate the telemetry platforms that power how Docusign measures and understands the health of our systems. You will own core services and tooling for metrics, logging, tracing, dashboards, and AI-powered monitoring end to end-from technical design and implementation through rollout and ongoing operations. You will partner closely with SRE, product teams, and security to define standards for instrumentation and SLOs, improve signal quality, and enable teams across Docusign to detect, debug, and prevent production issues faster.

This position is an individual contributor role reporting to the Manager, Software Engineering.

Responsibility

• Design, build, and evolve observability platforms and services that provide reliable, self-service visibility into production systems for engineering teams

• Define and drive standards for instrumentation and telemetry across services, including conventions, libraries, and best practices that improve signal quality and reduce noise

• Partner with SRE and product engineering to define and implement SLOs, error budgets, and health indicators, and ensure they are wired into our observability stack

• Improve reliability, performance, scalability, and cost-efficiency of observability pipelines and storage, including capacity planning and resilience to failures

• Participate in on-call for observability services, lead or assist in incident response when telemetry is degraded or missing, and drive follow-up work that improves long-term system health

• Collaborate with internal customers to understand their debugging and monitoring needs and translate them into features and improvements on observability tools and platforms

• Stay current with the latest observability best practices and share your findings with the team

• Coach and mentor other team members on new technologies and observability best practices

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of related industry experience with a Bachelor's degree or equivalent experience

• Experience in at least one modern backend language and ecosystem (for example: C#, Java, Go, or similar)

• Experience building and operating distributed systems

• Experience working with cloud systems (for example: AWS, Azure, or GCP)

• Experience participating in on-call, incident response, and root cause analysis for production systems

• Experience collaborating with cross-functional partners and influencing technical decisions beyond a single service

Preferred

• Experience with observability systems such as Prometheus and Grafana

• Experience working with ClickHouse or similar high-volume analytical / columnar databases (for example: BigQuery, Snowflake, Redshift, Druid, or time-series/observability stores)

• Experience with high-scale data pipelines and storage, including performance and cost optimization

• Experience defining and driving SLO-based practices with engineering teams, including error budgets and health dashboards

• Experience working with large language models (LLMs) and AI agents, especially for automating debugging, incident analysis, or developer workflows

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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