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Remote Level 1 Rope Access Technician Jobs (NOW HIRING)

Red Cup IT, Inc.

$20.50 - $27.75/hr

Level 1 & 2 IT Support Technician We are seeking a Level 1 & 2 IT Support Technician to maintain ... Basic troubleshooting of routers, switches, and access points; escalating complex network issues to ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... customers access through a web browser. Experience supporting a web-based SaaS platform is ... Once training is complete, this position will transition to a hybrid remote work arrangement. The ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The ... access, workflow, and configuration issues using established procedures and documentation. • ...

Member Solutions

Account Manager (level 1)

$55K/yr

Member Solutions Group Hiring Account Manager (Level 1) You are the person a martial-arts school ... Reports to Chief Growth Officer Type Full-time, remote-friendly Compensation $55,000 USD base ...

Common CENTS Solutions

Account Manager (level 1)

$55K/yr

Member Solutions Group Hiring Account Manager (Level 1) You are the person a martial-arts school ... Reports to Chief Growth Officer Type Full-time, remote-friendly Compensation $55,000 USD base ...

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How much do remote level 1 rope access technician jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote level 1 rope access technician in the United States is $40,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $38,000.00 per year, depending on experience, location, and employer.

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Remote Level 1 Rope Access Technician jobs near you

L1/L2 IT Service Desk Technician

Los Angeles, CA • On-site, Remote

Red Cup IT, Inc.
Network Security • 11 - 50 employees
Learn more about Red Cup IT, Inc.external

$21.50 - $29/hr

Contractor

Posted 19 days ago

Job description

Level 1 & 2 IT Support Technician

We are seeking a Level 1 & 2 IT Support Technician to maintain the health of our hardware, software, and network infrastructure. You will serve as the first and second line of defense for technical issues - resolving what you can at first contact, digging deeper on escalated problems, and minimizing downtime through rapid incident response.

Key Responsibilities1. Tiered Troubleshooting & Technical Support

This is the "bread and butter" of the role.

Level 1 (First Contact):

  • Serving as the first point of contact for all incoming issues via ticket, phone, chat, or walk-up.
  • Resolving common issues at first touch: password resets, account lockouts, printer problems, basic software errors, and connectivity drops.
  • Accurately logging, categorizing, and prioritizing tickets in the ticketing system (Jira, HaloPSA, or similar).

Level 2 (Escalated Support):

  • Diagnosing and resolving escalated issues: software glitches, hardware malfunctions, and "ghost in the machine" bugs that L1 couldn't close.
  • Performing root cause analysis on recurring incidents.
  • Escalating to senior engineers (L3) with clear documentation of troubleshooting steps already taken.
2. Hardware & Software Lifecycle
  • Provisioning: Setting up new laptops, workstations, and mobile devices for employees, including imaging and MDM enrollment.
  • Installation: Deploying OS updates (Windows, macOS, Linux) and enterprise software suites.
  • Maintenance: Performing hardware repairs or coordinating with vendors for warranty replacements.
3. Network & Infrastructure Support

Responsible for the "last mile" of connectivity:

  • Ensuring devices can connect to local Wi-Fi, Ethernet, and VPN.
  • Basic troubleshooting of routers, switches, and access points; escalating complex network issues to senior engineers.
  • Managing peripherals such as network printers, VOIP phones, and video conferencing equipment.
4. User Access & Security
  • Identity Management: Creating, modifying, and offboarding user accounts via Active Directory or Okta.
  • Security Compliance: Ensuring all devices have updated endpoint protection, disk encryption, and multi-factor authentication (MFA) enabled.
  • Data Recovery: Assisting users with file backups and recovering lost data.
5. Documentation & Training

A great technician doesn't just fix a problem; they make sure it's easier to fix next time.

  • Writing and updating Standard Operating Procedures (SOPs) and knowledge base articles for the internal IT team.
  • Creating "How-to" guides for non-technical staff to promote self-service and reduce repeat tickets.
Essential Skills & RequirementsSkill CategoryExamplesOperating SystemsWindows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS)Cloud/SaaSMicrosoft 365, Google Workspace, AWS, AzureTicketing & Remote ToolsJira, HaloPSA, remote desktop/RMM toolsSoft SkillsPatience, active listening, and the ability to explain complex tech in "plain English"CertificationsCompTIA A+, Network+, Microsoft 365 Certified, or ITIL Foundation (preferred)Employment Type: CONTRACTOR

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