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Remote Level 1 Help Desk Support Jobs in Boston, MA

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

LinQ Global

Program Support

Boston, MA · Remote

$23/hr

... support and help ensure efficient day-to-day operations. The ideal candidate is organized ... Support a remote team and adapt to changing priorities. Required Qualifications * 1+ year of ...

New

Level Data LLC

Software Engineer I

Boston, MA · Remote

Our software supports more than 1,800 districts and 20 state agencies across 48+ states, touching ... Our fully remote team of engineers, data specialists, and former educators build products that ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Boston, MA

Remote Level 1 Help Desk Support information

See Boston, MA salary details

$13

$25

$36

How much do remote level 1 help desk support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote level 1 help desk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Boston, MA?

The most popular types of Level 1 Help Desk Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Level 1 Help Desk Support jobs?

Cities near Boston, MA with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

AI Consulting Expert - Remote

Boston, MA • Remote

YO AI Labs
See more jobs at YO AI Labsexternal

$100 - $200/hr

Part-time

Posted 18 days ago

Job description

Job Title: AI Consulting Domain Remote

Job Type: Contractor (Part-Time)
Location: Remote

Job Overview

We are seeking experienced AI Consulting Domain Experts to contribute their consulting expertise to an innovative project focused on improving next-generation AI systems. In this role, you will evaluate, review, and refine AI-generated business content, helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required—your consulting expertise, analytical thinking, and communication skills are what matter most.

Key Responsibilities
  • Evaluate and refine AI-generated responses for accuracy, clarity, and alignment with business objectives.
  • Author, review, and enhance strategy reports, market analyses, business cases, executive summaries, and technical documentation.
  • Develop, refine, and evaluate prompts for AI models.
  • Conduct quality assurance and rubric-based evaluations of AI-generated outputs.
  • Annotate data, interpret findings, and perform fact-checking to ensure high-quality content.
  • Provide actionable feedback and recommendations to improve AI model performance.
  • Collaborate remotely with project teams to support continuous AI improvement.
Required Skills
  • Critical Thinking
  • Analytical Reasoning
  • Prompt Engineering
  • AI Output Evaluation
  • Quality Assurance
  • Technical & Report Writing
  • Business Communication
  • Content Review & Editing
  • Data Interpretation
  • Data Annotation
  • Fact Checking
  • Independent Research
  • Problem-Solving
  • Attention to Detail
Preferred Qualifications
  • 3+ years of experience in strategy consulting, management consulting, corporate strategy, business transformation, or operations.
  • Experience preparing strategy reports, business cases, market analyses, client presentations, or executive recommendations.
  • Strong professional writing, business communication, and technical editing skills.
  • Excellent critical thinking, analytical reasoning, and structured problem-solving abilities.
  • Bachelor's degree or equivalent professional experience required; an advanced degree (Master's, MBA, JD, or PhD) is a plus.
  • Candidates with strong academic or professional achievements are encouraged to apply