Remote Learning Development Jobs in East Providence, RI

OP Specialty Bracing is growing, and we believe our team is the key to our success. We are hiring an Administrative Trainer to join our team. If you are a motivated, caring individual who wants to make a difference in the lives of children, we encourage you to apply today!
* HYBRID/REMOTE- Travel Required Across US- 40% of time*
Position Summary:
A successful candidate will possess a strong understanding of clinic operations, patient scheduling, insurance verification, referral management, and general administrative procedures. They will demonstrate exceptional communication and interpersonal skills, with the ability to effectively interact with clinic staff, billing teams, customer service representatives, patients, referral sources, and insurance carriers.
The ideal candidate is a skilled trainer and mentor who can assess knowledge retention, evaluate competency applications in real-world situations, and provide constructive coaching to promote success. They are a critical thinker with strong problem-solving and troubleshooting abilities, capable of adapting to changing priorities and supporting multiple clinic locations. This individual must be reliable, organized, and able to work collaboratively in both remote and in-person environments while consistently contributing value to the organization.
Key Responsibilities:
• Train, onboard, and mentor new Patient Care Coordinators (PCCs), ensuring successful integration into clinic operations and workflows.
• Travel to clinics throughout the organization to facilitate in-person onboarding, training, and operational support (approximately 40% of travel required).
• Assist in the development, coordination, and delivery of monthly training programs for PCC teams.
• Evaluate trainee progress through knowledge assessments, observation, and practical application of competencies to ensure readiness and adherence to company standards.
• Support clinic operations and clinical teams during periods when training activities are not in progress.
• Identify training gaps and provide coaching and corrective guidance to promote employee development and performance improvement.
• Collaborate with clinic leadership and cross-functional teams to ensure consistency in processes, policies, and patient experience across locations.
• Perform other duties as assigned
• Daily tasks/responsibilities are subject to change based on the needs of the company and will be at the discretion of the Director of Education
Education & Experience:
• High school diploma or equivalent required; Associate degree in Healthcare Administration, Business Administration, Education, or related field preferred.
• Previous experience in a Patient Care Coordinator, Medical Office, Healthcare Administration, or related healthcare support role preferred.
• Prior experience training, onboarding, coaching, or mentoring employees is strongly preferred.
• Demonstrated knowledge of clinic operations, patient scheduling, insurance verification, referrals, and customer service practices.
• Experience working in a multi-site healthcare environment and traveling between locations is a plus.
• Proficiency with electronic medical records (EMR/EHR systems), Microsoft Office applications, and other healthcare technology platforms preferred.
Preferred Skills & Competencies:
• Strong presentation, training, and facilitation skills.
• Ability to assess learning comprehension, knowledge retention, and practical application of training concepts.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong critical thinking, troubleshooting, and problem-solving abilities.
• Highly organized with the ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in both remote and in-person settings.
• Reliable, adaptable, and committed to delivering a positive patient and employee experience.
*This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position of activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary
Benefits Offered for Eligible Employees:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability
• Life Insurance and AD&D
• Retirement Savings Plan
• Paid Time Off (PTO) & Holidays
Equal Opportunity Employer:
OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
At OP Specialty Bracing, kids are at the heart of everything we do. Our cause is simple: to improve the lives of children with orthopedic conditions and support their families every step of the way. From fractures and clubfoot to cerebral palsy, scoliosis, plagiocephaly, limb loss, and more, our certified clinical team treats the whole child in partnership with their care team. Helping kids is what we do; changing their lives is how we make a difference.
OPSB offers specialized pediatric clinics across the country, including in major children's hospitals, ensuring that every child gets top-notch, kid-focused care. Our pediatric focus means that all our resources, from products to educational videos and print materials, are designed specifically towards the treatment of kids. With a growing library of resources and patient stories, we make the transition to treatment easier for families.
We're not just providing care-we're pioneering it! Our team is constantly developing new, cutting-edge solutions in pediatric orthotics and prosthetics, because we believe every child deserves the very best. At OP Specialty Bracing, pediatric care is not just something we do-it's our passion, our purpose, and our promise to the kids we serve.