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Remote Laboratory Technical Support Specialist Jobs

Steer

Technical Support Specialist - Remote

Tampa, FL · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Steer

Technical Support Specialist - Remote

Houston, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Sonova AG

Audiology Technical Support Specialist

Remote Audiology Technical Support Specialist: M-TH 10:30am-7pm, F 10am-6:30pm CST, some Saturdays and holidays The Audiology Technical Support Specialist is responsible for providing expert-level ...

Vultr

Technical Support Specialist

$25 - $30/hr

Company paid Wellable subscription Join Vultr Vultr is seeking a Technical Support Specialist to ... Communicate with remote data center staff via phone to address and resolve operational issues.

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

Techcyte, Inc.

Technical Support Specialist

Salisbury, NC · On-site +1

$52K - $58K/yr

We are a remote-first company that enables our team members to positively impact their life, family ... Improve the World Our mission is to improve healthcare and laboratory testing throughout the world.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Support Specialist to continue delivering a best-in-class support experience for our amazing ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Support Specialist to continue delivering a best-in-class support experience for our amazing ...

equivant

Customer Support Specialist

Florida, NY · Remote

$18.50 - $25/hr

... Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a virtual case ... This is a remote, full-time role requiring a blend of customer service and technical ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

... Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a virtual case ... This is a remote, full-time role requiring a blend of customer service and technical ...

Canvas Medical

Technical Support Specialist

They are seeking a Technical Support Specialist to serve as the critical bridge between customers and the Canvas platform, investigating customer problems and providing technical guidance to health ...

Convergint

Technical Support Specialist 1

$20 - $28/hr

As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

SpotMe

Technical Support Specialist (US - Remote)

The Technical Support Specialist is the first line of defense and the first line of delight for our customers. Because events are high-stakes and often stressful to manage, our customers rely on our ...

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All JobsLaboratory Technical Support Specialist JobsRemote Laboratory Technical Support Specialist Jobs

Remote Laboratory Technical Support Specialist information

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How much do remote laboratory technical support specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote laboratory technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote laboratory technical support specialist?

To thrive as a Remote Laboratory Technical Support Specialist, you need a strong background in laboratory sciences or technology, along with troubleshooting and problem-solving skills, typically supported by a degree in a relevant scientific or technical field. Familiarity with laboratory information management systems (LIMS), remote diagnostic tools, and common lab instrumentation is important, and certifications such as A+ or ITIL may be advantageous. Excellent communication, patience, and the ability to explain complex concepts clearly are standout soft skills in this role. These skills are essential to efficiently resolve technical issues, ensure minimal disruption to laboratory operations, and provide effective remote support to end users.

What is the difference between Remote Laboratory Technical Support Specialist vs Remote Laboratory Technician?

AspectRemote Laboratory Technical Support SpecialistRemote Laboratory Technician
CredentialsTypically requires a degree in science or related field, certifications in lab support or ITUsually holds an associate or bachelor's degree in science or laboratory technology
Work EnvironmentProvides remote technical support, troubleshooting, and guidance to lab staffPerforms laboratory procedures remotely, including sample handling and data collection
Employer & Industry UsageUsed by biotech, pharma, and research institutions for remote support rolesCommon in diagnostic labs, research facilities, and biotech companies for remote lab work

The Remote Laboratory Technical Support Specialist focuses on providing remote technical assistance and troubleshooting for laboratory systems, while the Remote Laboratory Technician performs actual lab procedures remotely. Both roles require scientific knowledge, but their primary functions differ: one supports lab operations remotely, the other executes lab tasks remotely.

What is a remote laboratory technical support specialist?

Remote Laboratory Technical Support Specialists are professionals who provide technical assistance and troubleshooting for laboratory equipment, software, and systems from a remote location. Their main responsibilities include resolving technical issues, guiding users through problem-solving steps, and ensuring smooth operation of laboratory instruments and technologies. They often work with researchers, lab technicians, and IT teams to diagnose problems, perform maintenance tasks remotely, and support the integration of new lab technologies. This role requires strong technical knowledge, communication skills, and familiarity with laboratory protocols and equipment.

What are some common challenges faced by remote laboratory technical support specialists and how can they be addressed?

Remote Laboratory Technical Support Specialists often encounter challenges such as troubleshooting complex equipment issues without physical access and communicating effectively with lab staff who may have varying technical backgrounds. To address these, specialists rely on clear virtual communication, detailed documentation, and remote diagnostic tools. Building strong relationships with on-site personnel and staying updated on the latest laboratory technologies can also help overcome these obstacles and ensure efficient problem resolution.
What cities are hiring for Remote Laboratory Technical Support Specialist jobs? Cities with the most Remote Laboratory Technical Support Specialist job openings:
What are the most commonly searched types of Laboratory Technical Support Specialist jobs? The most popular types of Laboratory Technical Support Specialist jobs are:
What states have the most Remote Laboratory Technical Support Specialist jobs? States with the most job openings for Remote Laboratory Technical Support Specialist jobs include:
Remote Laboratory Technical Support Specialist jobs near you
Infographic showing various Remote Laboratory Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist - Remote

Steer

Tampa, FL • On-site, Remote

Full-time

Posted 10 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

  • Own technical support for customers
  • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
  • Own Level 1 support resolutions.
  • Own Level 2+ ticket creation and internal triage.
  • Set up, transfer, troubleshoot phone number ownership.
  • Maintain data connection stability.
  • Own product retraining
  • Maintain up-to-date documentation on procedures and solutions.
  • Provide feedback internally on user experience, improvements or feature requests.
  • Evaluate system potential through assessing compatibility of new programs with existing programs.
  • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

  • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
  • Curious by nature and motivated to understand how things work.
  • Customer-first in your approach, showing empathy, clarity, and patience.
  • Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through.
  • Comfortable building relationships with people across different teams and functions.
  • Organized and able to manage multiple tasks or threads at the same time.


You Have

Must-Have:

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

  • Experience working directly with APIs, including basic understanding of how data moves between systems.
  • Experience in the automotive industry or with auto repair shop management tools.
  • Experience working with VoIP or telephony systems.
  • Prior success in a remote work environment.
  • Direct SaaS or startup experience.
  • Highly polished professional communication skills.

Interview Process

  1. Initial Screen - 20min
  2. Wonderlic Assessment
  3. Hiring Manager Interview - 30min
  4. Executive Interview - 30min
    Problem Solving Exercise - 1hr


Salary : 60,000 USD

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.