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Remote Laboratory Technical Support Specialist Jobs

Vultr

Technical Support Specialist

$25 - $30/hr

Company paid Wellable subscription Join Vultr Vultr is seeking a Technical Support Specialist to ... Communicate with remote data center staff via phone to address and resolve operational issues.

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Support Specialist to continue delivering a best-in-class support experience for our amazing ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Support Specialist to continue delivering a best-in-class support experience for our amazing ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

Vitalize Care

Technical Support Specialist

As a Product Support Specialist at Vitalize, you will play a key role in driving improvements to ... You'll leverage your technical expertise, particularly in analyzing trends and reports to identify ...

Vibrant

Technical Support Specialist I

$27.47 - $38.30/hr

Technical Support Specialist I Pay Range: $27.47 - 38.30 Department:Technology Reports to:Manager ... Remote Schedule: Full-time; 9am - 5pm, 1am - 9am EST Vibrant Emotional Health's groundbreaking ...

New

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Skydio, Inc

Technical Support Specialist

$59K - $100K/yr

About the role : We're looking for a technical product support professional who is passionate about helping commercial customers get the most out of industry-leading autonomous UAS drone investments.

Qventus

HITL Technical Support Specialist

About the Role We are looking for a HITL Technical Support Specialist to join our Technical Support team. In this hybrid role, you will own the day-to-day monitoring, quality assurance, and ...

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Remote Laboratory Technical Support Specialist information

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How much do remote laboratory technical support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote laboratory technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a remote laboratory technical support specialist?

Remote Laboratory Technical Support Specialists are professionals who provide technical assistance and troubleshooting for laboratory equipment, software, and systems from a remote location. Their main responsibilities include resolving technical issues, guiding users through problem-solving steps, and ensuring smooth operation of laboratory instruments and technologies. They often work with researchers, lab technicians, and IT teams to diagnose problems, perform maintenance tasks remotely, and support the integration of new lab technologies. This role requires strong technical knowledge, communication skills, and familiarity with laboratory protocols and equipment.

What are the key skills and qualifications needed to thrive as a remote laboratory technical support specialist?

To thrive as a Remote Laboratory Technical Support Specialist, you need a strong background in laboratory sciences or technology, along with troubleshooting and problem-solving skills, typically supported by a degree in a relevant scientific or technical field. Familiarity with laboratory information management systems (LIMS), remote diagnostic tools, and common lab instrumentation is important, and certifications such as A+ or ITIL may be advantageous. Excellent communication, patience, and the ability to explain complex concepts clearly are standout soft skills in this role. These skills are essential to efficiently resolve technical issues, ensure minimal disruption to laboratory operations, and provide effective remote support to end users.

What are some common challenges faced by remote laboratory technical support specialists and how can they be addressed?

Remote Laboratory Technical Support Specialists often encounter challenges such as troubleshooting complex equipment issues without physical access and communicating effectively with lab staff who may have varying technical backgrounds. To address these, specialists rely on clear virtual communication, detailed documentation, and remote diagnostic tools. Building strong relationships with on-site personnel and staying updated on the latest laboratory technologies can also help overcome these obstacles and ensure efficient problem resolution.

What is the difference between Remote Laboratory Technical Support Specialist vs Remote Laboratory Technician?

AspectRemote Laboratory Technical Support SpecialistRemote Laboratory Technician
CredentialsTypically requires a degree in science or related field, certifications in lab support or ITUsually holds an associate or bachelor's degree in science or laboratory technology
Work EnvironmentProvides remote technical support, troubleshooting, and guidance to lab staffPerforms laboratory procedures remotely, including sample handling and data collection
Employer & Industry UsageUsed by biotech, pharma, and research institutions for remote support rolesCommon in diagnostic labs, research facilities, and biotech companies for remote lab work

The Remote Laboratory Technical Support Specialist focuses on providing remote technical assistance and troubleshooting for laboratory systems, while the Remote Laboratory Technician performs actual lab procedures remotely. Both roles require scientific knowledge, but their primary functions differ: one supports lab operations remotely, the other executes lab tasks remotely.

What cities are hiring for Remote Laboratory Technical Support Specialist jobs?

Cities with the most Remote Laboratory Technical Support Specialist job openings:

What are the most commonly searched types of Laboratory Technical Support Specialist jobs?

The most popular types of Laboratory Technical Support Specialist jobs are:

What states have the most Remote Laboratory Technical Support Specialist jobs?

States with the most job openings for Remote Laboratory Technical Support Specialist jobs include:

Remote Laboratory Technical Support Specialist jobs near you
Infographic showing various Remote Laboratory Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Vultr

Remote

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world's largest privately-held cloud infrastructure company.
Vultr Cares
  • 100% company-paid insurance premiums for employee medical, dental and vision plans.
  • 401(k) plan that matches 100% up to 4%, with immediate vesting
  • Professional Development Reimbursement of $2,500 each year
  • 11 Holidays + Paid Time Off Accrual + Rollover Plan
  • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
  • $500 stipend for remote office setup in first year + $400 each following year
  • Internet reimbursement up to $75 per month
  • Gym membership reimbursement up to $50 per month
  • Company paid Wellable subscription

Join Vultr
Vultr is seeking a Technical Support Specialist to support our customers and internal teams by responding to platform alerts, troubleshooting technical issues, and coordinating resolution across the organization.
In this role, you will serve as part of a triage and support function, responding to customer inquiries and system alerts, diagnosing issues using established tools and procedures, and escalating complex problems to Technical Support Engineers, System Administrators, and Engineering teams as needed. This position is highly collaborative, customer-facing, and operational in nature, and plays a key role in meeting service-level objectives and maintaining platform reliability.
Key Responsibilities
  • Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.
  • Act as a first responder to platform-level alerts and issues, assessing impact and initiating appropriate troubleshooting and escalation.
  • Troubleshoot technical issues by reviewing system data, logs, and platform behavior using established procedures and documentation.
  • Identify whether reported issues are related to customer configuration, product functionality, or platform-level events.
  • Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution.
  • Escalate incidents appropriately based on severity, service-level objectives, and established escalation frameworks.
  • Communicate with remote data center staff via phone to address and resolve operational issues.
  • Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures.
  • Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.

Qualifications
  • Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate
  • Experience with Linux Command Line
  • Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting
  • Strong customer service skills and the ability to communicate clearly in high-pressure situations
  • Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities
  • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences.
  • Proficiency in the English language
  • Willingness and ability to learn new technologies and follow established processes in an entry-level technical role

Compensation
$25 - $30 per hour
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
[We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.]
Inclusion & Privacy
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India's Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.

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