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Remote Laboratory Technical Support Specialist Jobs

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ...

Aveva

Technical Support Specialist

Remote (Work Hours 11:00 am - 8:00 pm EST) Employment Type: Full Time The Technical Support Specialist is responsible for receiving, recording, and processing all incoming communications to the ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all. The Technical Support Specialist is a senior member of the EnrollHere ...

Glooko, Inc.

Technical Support Specialist

About the Role The Technical Support Specialist (TSS) will own, manage, and scale our technical ... Please note this role while remote is expected to work East Coast working hours and a rotational ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Provide remote technical troubleshooting and issue resolution for Care Communications customers. * Diagnose and support networking, server, operating system, telephony, and application-related issues.

SchoolMint

Technical Support Specialist

Lafayette, LA · On-site +1

Remote in San Jose, Costa Rica / Hybrid in Lafayette LA. Hours: Available to work core hours aligned with Central (CST) time zone Role Overview: As a Tier 1 Technical Support Specialist, you will ...

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Remote Laboratory Technical Support Specialist information

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How much do remote laboratory technical support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote laboratory technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a remote laboratory technical support specialist?

Remote Laboratory Technical Support Specialists are professionals who provide technical assistance and troubleshooting for laboratory equipment, software, and systems from a remote location. Their main responsibilities include resolving technical issues, guiding users through problem-solving steps, and ensuring smooth operation of laboratory instruments and technologies. They often work with researchers, lab technicians, and IT teams to diagnose problems, perform maintenance tasks remotely, and support the integration of new lab technologies. This role requires strong technical knowledge, communication skills, and familiarity with laboratory protocols and equipment.

What are the key skills and qualifications needed to thrive as a remote laboratory technical support specialist?

To thrive as a Remote Laboratory Technical Support Specialist, you need a strong background in laboratory sciences or technology, along with troubleshooting and problem-solving skills, typically supported by a degree in a relevant scientific or technical field. Familiarity with laboratory information management systems (LIMS), remote diagnostic tools, and common lab instrumentation is important, and certifications such as A+ or ITIL may be advantageous. Excellent communication, patience, and the ability to explain complex concepts clearly are standout soft skills in this role. These skills are essential to efficiently resolve technical issues, ensure minimal disruption to laboratory operations, and provide effective remote support to end users.

What are some common challenges faced by remote laboratory technical support specialists and how can they be addressed?

Remote Laboratory Technical Support Specialists often encounter challenges such as troubleshooting complex equipment issues without physical access and communicating effectively with lab staff who may have varying technical backgrounds. To address these, specialists rely on clear virtual communication, detailed documentation, and remote diagnostic tools. Building strong relationships with on-site personnel and staying updated on the latest laboratory technologies can also help overcome these obstacles and ensure efficient problem resolution.

What is the difference between Remote Laboratory Technical Support Specialist vs Remote Laboratory Technician?

AspectRemote Laboratory Technical Support SpecialistRemote Laboratory Technician
CredentialsTypically requires a degree in science or related field, certifications in lab support or ITUsually holds an associate or bachelor's degree in science or laboratory technology
Work EnvironmentProvides remote technical support, troubleshooting, and guidance to lab staffPerforms laboratory procedures remotely, including sample handling and data collection
Employer & Industry UsageUsed by biotech, pharma, and research institutions for remote support rolesCommon in diagnostic labs, research facilities, and biotech companies for remote lab work

The Remote Laboratory Technical Support Specialist focuses on providing remote technical assistance and troubleshooting for laboratory systems, while the Remote Laboratory Technician performs actual lab procedures remotely. Both roles require scientific knowledge, but their primary functions differ: one supports lab operations remotely, the other executes lab tasks remotely.

What cities are hiring for Remote Laboratory Technical Support Specialist jobs?

Cities with the most Remote Laboratory Technical Support Specialist job openings:

What are the most commonly searched types of Laboratory Technical Support Specialist jobs?

The most popular types of Laboratory Technical Support Specialist jobs are:

What states have the most Remote Laboratory Technical Support Specialist jobs?

States with the most job openings for Remote Laboratory Technical Support Specialist jobs include:

Remote Laboratory Technical Support Specialist jobs near you
Infographic showing various Remote Laboratory Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Re-posted 17 days ago

Job description

Position: Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions.

The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner.

Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service.

Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested.

Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

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