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Remote Laboratory Technical Support Specialist Jobs

Thermo Fisher Scientific

Technical Support Specialist

NH · Remote

... laboratory automation and robotic platforms. This role provides advanced tier 3 technical support ... This remote-based position involves frequent travel (up to 70%) to customer sites nationwide, with ...

Thermo Fisher Scientific

Technical Support Specialist

NY · Remote

... laboratory automation and robotic platforms. This role provides advanced tier 3 technical support ... This remote-based position involves frequent travel (up to 70%) to customer sites nationwide, with ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

EIS

Technical Support Specialist

San Francisco, CA · On-site +1

$50.93K - $75K/yr

Technical Support Specialist Department: 509 Support Operations Employment Type: Full Time Location: San Francisco, California Reporting To: Graham Edmunds Compensation: $50,927 - $75,000 / month ...

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Technical Support @ MergeCo As a Technical Support Specialist, you are dedicated to making sure ... Remote work available for U.S.-based candidates * 401(k) with employer match * Paid parental leave

CameraMatics

Technical Support Specialist

Boonton, NJ · On-site +1

United States (Remote) Eligibility: Only open to candidates who currently reside within the United ... US Operations Manager About the Role As a Technical Support Specialist , you will be the first ...

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How much do remote laboratory technical support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote laboratory technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Laboratory Technical Support Specialist, and why are they important?

To thrive as a Remote Laboratory Technical Support Specialist, you need a strong background in laboratory sciences or technology, along with troubleshooting and problem-solving skills, typically supported by a degree in a relevant scientific or technical field. Familiarity with laboratory information management systems (LIMS), remote diagnostic tools, and common lab instrumentation is important, and certifications such as A+ or ITIL may be advantageous. Excellent communication, patience, and the ability to explain complex concepts clearly are standout soft skills in this role. These skills are essential to efficiently resolve technical issues, ensure minimal disruption to laboratory operations, and provide effective remote support to end users.

What are some common challenges faced by Remote Laboratory Technical Support Specialists and how can they be addressed?

Remote Laboratory Technical Support Specialists often encounter challenges such as troubleshooting complex equipment issues without physical access and communicating effectively with lab staff who may have varying technical backgrounds. To address these, specialists rely on clear virtual communication, detailed documentation, and remote diagnostic tools. Building strong relationships with on-site personnel and staying updated on the latest laboratory technologies can also help overcome these obstacles and ensure efficient problem resolution.

What are Remote Laboratory Technical Support Specialists?

Remote Laboratory Technical Support Specialists are professionals who provide technical assistance and troubleshooting for laboratory equipment, software, and systems from a remote location. Their main responsibilities include resolving technical issues, guiding users through problem-solving steps, and ensuring smooth operation of laboratory instruments and technologies. They often work with researchers, lab technicians, and IT teams to diagnose problems, perform maintenance tasks remotely, and support the integration of new lab technologies. This role requires strong technical knowledge, communication skills, and familiarity with laboratory protocols and equipment.

What is the difference between Remote Laboratory Technical Support Specialist vs Remote Laboratory Technician?

AspectRemote Laboratory Technical Support SpecialistRemote Laboratory Technician
CredentialsTypically requires a degree in science or related field, certifications in lab support or ITUsually holds an associate or bachelor's degree in science or laboratory technology
Work EnvironmentProvides remote technical support, troubleshooting, and guidance to lab staffPerforms laboratory procedures remotely, including sample handling and data collection
Employer & Industry UsageUsed by biotech, pharma, and research institutions for remote support rolesCommon in diagnostic labs, research facilities, and biotech companies for remote lab work

The Remote Laboratory Technical Support Specialist focuses on providing remote technical assistance and troubleshooting for laboratory systems, while the Remote Laboratory Technician performs actual lab procedures remotely. Both roles require scientific knowledge, but their primary functions differ: one supports lab operations remotely, the other executes lab tasks remotely.

More about Remote Laboratory Technical Support Specialist jobs
What cities are hiring for Remote Laboratory Technical Support Specialist jobs? Cities with the most Remote Laboratory Technical Support Specialist job openings:
What are the most commonly searched types of Laboratory Technical Support Specialist jobs? The most popular types of Laboratory Technical Support Specialist jobs are:
What states have the most Remote Laboratory Technical Support Specialist jobs? States with the most job openings for Remote Laboratory Technical Support Specialist jobs include:
What job categories do people searching Remote Laboratory Technical Support Specialist jobs look for? The top searched job categories for Remote Laboratory Technical Support Specialist jobs are:
Remote Laboratory Technical Support Specialist jobs near you
Infographic showing various Remote Laboratory Technical Support Specialist job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 11% Part Time, 11% Temporary, 4% Contract, and 4% Nights. Highlights an 70% Physical, 13% Hybrid, and 17% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.
Technical Support Specialist

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Other

Posted 7 days ago

Job description

Position: Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions.

The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner.

Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service.

Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested.

Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

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