Junior/Intern Account Manager
Role Objective: Designed for recent graduates or early-career lab technicians looking to transition from the bench into health-tech. This role focuses on learning the Crelio LIS platform, assisting with client setups, and escalating technical needs while managing day-to-day customer onboarding tracks.
Key Responsibilities- Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements.
- Assist with basic LIS training for laboratory staff and client administrators.
- Provide low-level software support and manage initial troubleshooting queues.
- Act as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently.
- Document customer feedback and feature requests to help improve the software lifecycle.
Qualifications- Required: Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields).
- Preferred: Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting; strong communication skills.
- Location Requirement: Fully remote; West Coast residency preferred.
Compensation & Promotion TimelinePhase / Metric
Details & Projections
Months 1-3 (Hourly/Intern Phase)
$25.00 - $32.00 per hour (Focus on structured onboarding and system training).
Full-Time Base Salary Range
$65,000 - $75,000 per year (Triggered upon graduation to independent queue management).
On-Target Earnings (OTE)
$72,000 - $85,000 per year (Includes 10%-15% variable bonus based on onboarding milestones).
Month 6 Performance Review
Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy.
Month 12 Merit Review
Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up).
About CrelioHealthCrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.
Website: www.creliohealth.com