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Remote L3 Support Engineer Jobs in Washington, DC

Eliassen Group

Senior UEM Engineer

Washington, DC · Remote

$50 - $60/hr

The role covers engineering, administration, support, and continuous improvement of enterprise ... Coordinate support for internal staff, remote personnel, contractors, and external stakeholders ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

BCMC

ServiceNow Developer - HRSD

Falls Church, VA · Remote

$55.25 - $76/hr

... support customer environment operations. These are REMOTE positions. The ServiceNow Developer is a ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

Black Canyon Consulting

Platform Ops Lead

Bethesda, MD · On-site +1

$56.50 - $77.25/hr

NCBI offers flexible working hours, remote options, on- and off-site training courses, and ... Provide on-call support to NCBI's internal developers and other staff. Requirements * BS degree in ...

Ad Hoc

Engineer Lead (Dynamics 365) - Remote

Mclean, VA · Remote

$103K - $136K/yr

Engineer Lead This is a remote position. Ad Hoc is a technology company that empowers organizations ... Serves as a mentor, supporting one or two teams' Engineers in technical direction and career ...

Ad Hoc LLC

Engineer Lead (Dynamics 365) - Remote

Mclean, VA · On-site +1

$103K - $136K/yr

Engineer Lead This is a remote position. Ad Hoc is a technology company that empowers organizations ... Serves as a mentor, supporting one or two teams' Engineers in technical direction and career ...

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Showing results 21-40

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Washington, DC

Remote L3 Support Engineer information

See Washington, DC salary details

$18

$45

$77

How much do remote l3 support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote l3 support engineer in Washington, DC is $45.16, according to ZipRecruiter salary data. Most workers in this role earn between $33.51 and $52.84 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Washington, DC? For Remote L3 Support Engineer jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Washington, DC look for? The top searched job categories for Remote L3 Support Engineer jobs in Washington, DC are:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 100% Remote job distribution, with an average salary of $93,927 per year, or $45.2 per hour.

Senior UEM Engineer

Eliassen Group

Washington, DC • Remote

$50 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Description:

Hybrid 4-5 days onsite until project is ramped up in Washington, DC

Our client seeks a Senior UEM Engineer to support a large-scale Unified Endpoint Management environment for the U.S. House of Representatives under the House Technology Alliance Program. The role covers engineering, administration, support, and continuous improvement of enterprise mobility platforms with focus on VMware Workspace ONE and mobile device management solutions. The position requires experience across enterprise mobility, Windows Server, endpoint management, and end-user support in production environments.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50.00 to $60.00/hr. w2

Responsibilities:
  • Engineer, design, deploy, support, and administer Workspace ONE UEM environments.
  • Manage and support enterprise mobile device management solutions across a diverse endpoint ecosystem.
  • Provide technical support for mobile devices and applications through ticketing systems, phone, and email.
  • Configure, maintain, and troubleshoot Workspace ONE policies, profiles, applications, and device compliance settings.
  • Support Microsoft Office 365 mobile applications and related endpoint integrations.
  • Perform configuration management activities and maintain technical documentation.
  • Assist with installation, maintenance, and lifecycle management of mobile devices and associated hardware and software.
  • Coordinate support for internal staff, remote personnel, contractors, and external stakeholders.
  • Assist in developing and improving IT operational procedures, workflows, and service delivery processes.
  • Support vulnerability remediation and operating system patching activities.
  • Collaborate with engineers, administrators, leadership, and non-technical users to resolve issues and implement solutions.
  • Participate in maintenance activities and after-hours support windows as required.
  • Participate in on-call rotations and provide technical support in a 24x7 operational environment.
Experience Requirements:
  • 5+ years supporting enterprise Mobile Device Management solutions.
  • 4+ years administering VMware Workspace ONE UEM.
  • 4+ years supporting Windows Server 2019 or newer.
  • Experience with Windows Server administration, patch management, and vulnerability remediation.
  • Experience troubleshooting and supporting enterprise mobility platforms and mobile devices.
  • Strong understanding of endpoint management, device compliance, security policies, and mobile application deployment.
  • Experience creating and maintaining technical documentation and operational procedures.
  • Strong verbal and written communication skills with technical and non-technical audiences.
  • Ability to work onsite in Washington, DC during core business hours.
  • Ability to participate in scheduled maintenance windows, including occasional evenings and overnight support.
  • Ability to work in a flexible support environment and participate in on-call responsibilities.
  • Preferred: Experience with Workspace ONE Access.
  • Preferred: Experience administering Microsoft Active Directory.
  • Preferred: Experience supporting Microsoft Office 365 applications.
  • Preferred: Additional Windows Server administration experience.
  • Preferred: Strong customer service, communication, and problem-solving skills.
  • Preferred: Experience in customer-focused environments such as hospitality, service operations, or other high-touch support organizations.
  • Preferred Certifications: VMware Workspace ONE, Microsoft Windows Server, Microsoft Active Directory or identity management, and relevant endpoint management or systems administration training.
Education Requirements:
  • Preferred: Bachelor's degree
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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