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Remote L3 Support Engineer Jobs in Union, NJ (NOW HIRING)

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

SHI

Support Engineer

Somerset, NJ · On-site +1

$50K - $65K/yr

Role Description Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI's cloud support customer portfolio. Respond to ...

N0rg

Part-Time Lead Support Engineer

Manhattan, NY · Remote

$70 - $100/hr

About the role The Lead Support Engineer will oversee and perform day-to-day tasks in the ... The ideal candidate is an L3 who is excited to grow into a more autonomous role and help build an ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Union, NJ

Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote l3 support engineer in Union, NJ is $40.63, according to ZipRecruiter salary data. Most workers in this role earn between $30.14 and $47.50 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Union, NJ? For Remote L3 Support Engineer jobs in Union, NJ, the most frequently searched job titles are:
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Remote L3 Support Engineer jobs near you

Site Reliability Engineer/L3 Support

SS&C Technologies

New York, NY • On-site, Remote

$62.25 - $82.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

SS&C Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

147th of 242 rated software companies

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Site Reliability Engineer (SRE) / L3 Support Engineer REMOTE
Getting to know us:
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Kick off your software engineering career on our Quality & Automation team. You will learn modern test engineering practices while contributing real code, automated tests, and quality improvements. We welcome candidates new to finance
Why You Will Love It Here!
  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:
  • We are looking for a Site Reliability Engineer (SRE) to join our Platform Engineering team and take ownership of the operational health, reliability, and availability of our FedRAMP High cloud platform.
  • This role combines modern Site Reliability Engineering practices with advanced production support responsibilities. You will act as the highest level of operational support (L3), proactively identifying and resolving issues before they impact customers, driving continuous improvement, and working closely with engineering teams to improve the reliability and operability of the platform.
  • This is not a traditional operations role. You will use automation, observability, and engineering best practices to reduce operational toil while helping development teams build resilient, secure services.

Due to the nature of the environment, this position requires the successful candidate to be a U.S. Citizen and eligible to work on systems supporting FedRAMP High workloads.
What you will get to do:
  • Monitor the health, availability, performance, and security of production services.
  • Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing.
  • Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers.
  • Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support.
  • Participate in an on-call rotation for critical production incidents.
  • Lead incident response activities, including coordination, communication, and post-incident reviews.
  • Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence.
  • Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures.
  • Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators.
  • Work closely with software engineering teams to improve service reliability, scalability, and resilience.
  • Identify opportunities to automate operational tasks and eliminate repetitive manual work.
  • Support production deployments, infrastructure changes, and maintenance activities.
  • Assist with disaster recovery exercises, resilience testing, and operational readiness reviews.
  • Ensure operational activities comply with FedRAMP High security and compliance requirements.
  • Contribute to continuous improvement initiatives across reliability, performance, and operational excellence.

What you will Bring:
  • U.S. Citizenship (required).
  • 3-6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or a senior production support role.
  • Experience supporting mission-critical cloud-based production systems.
  • Strong understanding of Linux operating systems and networking fundamentals.
  • Experience troubleshooting distributed applications running in Kubernetes.
  • Experience with public cloud platforms, preferably AWS.
  • Experience with infrastructure as code and configuration management.
  • Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar).
  • Experience using monitoring and observability platforms such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry.
  • Experience analysing application logs, metrics, and traces to diagnose production issues.
  • Understanding of incident management, problem management, and root cause analysis.
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills.

Preferred Qualifications
  • Experience supporting systems operating under FedRAMP High, DoD IL5/IL6, or similar regulated environments.
  • Experience with Kubernetes in production.
  • Experience with AWS services including EKS, RDS, IAM, CloudWatch, Route 53, VPC networking, and AWS Backup.
  • Experience with CI/CD pipelines and deployment automation.
  • Knowledge of service mesh technologies such as Istio.
  • Familiarity with security best practices including IAM, least privilege, vulnerability management, and compliance monitoring.
  • Experience with PagerDuty, Jira Service Management, or similar incident management platforms.
  • AWS certification (Associate or Professional) is desirable.

What Success Looks Like
Within your first year you will:
  • Maintain high platform availability and service reliability.
  • Detect and resolve issues before customers experience impact.
  • Reduce mean time to detect (MTTD) and mean time to recover (MTTR).
  • Improve monitoring coverage and reduce unnecessary alert noise.
  • Increase operational automation and reduce manual support effort.
  • Produce high-quality incident reviews with actionable improvements.
  • Partner effectively with engineering teams to continuously improve platform resilience.

Why Join Us?
You'll work on a modern cloud-native SaaS platform running in a highly secure FedRAMP High environment, where reliability, automation, and engineering excellence are fundamental. You'll collaborate with software engineers, platform engineers, and security specialists to build and operate systems that customers depend upon every day.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
New York: The expected base salary for the position is between 110000 USD to 130000 USD.
In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

What SS&C Technologies employees say

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About SS&C Technologies

Sourced by ZipRecruiter

SS&C Technologies is a prominent player in the software and IT services industry, specializing in investment and financial technologies. The company is headquartered in Windsor, Connecticut, USA, with the core mission to deliver advanced technology-driven solutions and software for the global financial services industry. SS&C Technologies was established in 1986, and since its inception, the company has grown immensely to offer a comprehensive portfolio of services that include fund administration, securities industry software, insurance and pension funds software, asset management, and trading and settlement services.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Windsor, CT, US

Year founded

1986

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