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Remote Knowledge Base Writer Jobs in Windsor Mill, MD

AbsoluteCare

Product Analyst II - 3114

Baltimore, MD · On-site +1

Maintain a current knowledge base about rules, regulations, policies, and procedures relating to ... Ability to write basic SQL queries and have general understanding of relational databases.

Deloitte

Epic Denials Manager

Baltimore, MD · Remote

Maintains knowledge base of operational SOPs and workflows for relevant functional areas. Manages ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Lumina Corps

Meeting Planner

Silver Spring, MD · On-site +1

$65K - $75K/yr

Offers counsel to clients from a knowledge base of the best practices and regulations for ... Strong written and verbal communication skills. * A positive, solutions-oriented attitude ...

Lumina Corps

Meeting Planner

Silver Spring, MD · On-site +1

$65K - $75K/yr

Offers counsel to clients from a knowledge base of the best practices and regulations for ... Strong written and verbal communication skills. * A positive, solutions-oriented attitude ...

OLUSEGUN ORGANIZATION

Be Seen First

Remote Insurance Agent- No Experience Necessary!

Frederick, MD · Remote

$46K - $155K/yr (+ commission)

French and Spanish speakers to better serve our diverse client base. Responsibilities: * Present ... Excellent written and verbal communication skills * Ability to prioritize and multitask Company ...

ApTask

Staff Accountant (Remote)

Baltimore, MD · Remote

$48 - $68/hr

Working knowledge of U.S. GAAP and fundamental accounting principles. * Experience with general ... Strong written and verbal communication skills. * Ability to handle confidential financial ...

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How much do remote knowledge base writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote knowledge base writer in Windsor Mill, MD is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $28.32 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in Windsor Mill, MD?

For Remote Knowledge Base Writer jobs in Windsor Mill, MD, the most frequently searched job titles are:

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The top searched job categories for Remote Knowledge Base Writer jobs in Windsor Mill, MD are:

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Product Analyst II - 3114

AbsoluteCare

Baltimore, MD • On-site, Remote

Full-time

Posted 4 days ago

Job description

Job Summary
The Product Analyst II leads the execution of large-scale project initiatives for the Care Management/Utilization Management (CM/UM) application. This role will apply knowledge of healthcare operations and clinical applications to lead the design, development, testing, training, implementation, and level II triage for system workflows. This role will serve as a subject matter expert on the CM/UM application and end user workflows, while continuously optimizing and maintaining the system to meet business needs.
Duties and Responsibilities
  • Gain an in-depth understanding of clinical and operational workflows to lead clinical and business requirements elicitation, documentation, and analysis.
  • Serve as technical subject matter expert for configuration, integration, and maintenance of assigned clinical applications.
  • Lead system configuration of approved business requirements in the Jiva application and facilitate user acceptance testing with business stakeholders, meeting established timelines.
  • Provide training for team members by promoting continuous improvement and best practices. Assist with peer review of team members' system requirements and configurations.
  • Level 2 Support: Triage all escalated tickets from Level 1 support. Investigate failure in algorithms and rules driving automation of workflows, as well as failure in interfaces in and out of Jiva, providing guidance to vendors and users on resolution.
  • Develop test cases and conduct software testing. Identify and analyze defects, provide clear documentation, and collaborate with the appropriate internal department and/or external vendor and the business stakeholders on resolution steps.
  • Lead efforts to identify root causes of events/issues that resulted in an undesired outcome and develop solutions to proactively identify breakdowns in processes and systems that contributed to the event and implement preventative measures to mitigate future risks.
  • Collaborate with system vendor for issue tracking and resolution, optimization and enhancement requests.
  • Build rapport and promote teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
  • Assist in developing training documentation. Utilize blended delivery methods for staff training such as face-to-face, eLearning and virtual to train end users, including support staff and clinicians.
  • Participate in upgrades and new functionality deployments, including build, testing, devising workflows, developing documentation, videos, training, and support. Lead impact analysis for system changes.
  • Maintain a current knowledge base about rules, regulations, policies, and procedures relating to the implementation of medical management functions such as intake, prior authorization, concurrent review, discharge planning, alternate services, appeals and care management.
  • Collaborate with IT Infrastructure and Security Teams to troubleshoot issues that have impacted end user experience in assigned clinical applications.
  • Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications
  • Associate degree required. Bachelor's degree preferred.
  • Minimum of four (4) years' experience supporting clinical systems or health information systems preferred; or an equivalent combination of education and experience in healthcare, training, or business systems analysis required.
  • Experience working with EHRs or CM/UM systems required.
  • Working knowledge of HL7 and other healthcare industry interface standards and support of same required.
  • Strong preference for candidates with experience in Jiva application.
  • Effective customer service delivery, with strong verbal and written communications skills.
  • Strong analytical, problem-solving, and critical thinking skills required.
  • Ability to manage internal customer expectations, negotiate timelines, and translate technical details to business stakeholders. Communicate effectively at all levels of the organization.
  • Proficiency with Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Visio).
  • Ability to write basic SQL queries and have general understanding of relational databases.
  • Organizational skills and attention to detail.
  • Ability to work independently.
  • Demonstrated ability to solve problems and find solutions to issues, proactively identify preventative measures and build these into processes.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Thrive in a team-oriented environment.
  • Ability to work East Coast business hours and available to travel up to 15%.

Working conditions
This job operates in a remote location from your home location and within a professional office environment. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. This role requires reliable transportation to commute back and forth; and routinely uses general office equipment.
Physical requirements
  • Ability to communicate clearly and exchange accurate information constantly.
  • Ability to remain stationary for long periods of time.
  • Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

Direct reports
None
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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