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Remote Knowledge Base Writer Jobs in Tucson, AZ (NOW HIRING)

ForgeFit

Remote Inside Sales Representative

Tucson, AZ · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... Passion for fitness or knowledge of gym equipment is a bonus What We Offer * Competitive base pay ...

WSP

Associate Civil Engineer, Mine Waste

Tucson, AZ · On-site +1

Comfortable working in remote settings. * Participating in and promoting a safety-first culture ... knowledge base. Your daily contributions to your team will be essential in meeting client ...

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Remote Knowledge Base Writer information

See Tucson, AZ salary details

$11

$22

$40

How much do remote knowledge base writer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote knowledge base writer in Tucson, AZ is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $26.35 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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What job categories do people searching Remote Knowledge Base Writer jobs in Tucson, AZ look for? The top searched job categories for Remote Knowledge Base Writer jobs in Tucson, AZ are:
What cities near Tucson, AZ are hiring for Remote Knowledge Base Writer jobs? Cities near Tucson, AZ with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Tucson, AZ as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.
Knowledge Centered Service Analyst II (Multiple Positions)

Knowledge Centered Service Analyst II (Multiple Positions)

University of Arizona

Tucson, AZ • Remote

Other

Posted 22 days ago

University Of Arizona rating

7.2

Company rating: 7.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

384th of 612 rated colleges and universities

Job description

  • Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
  • Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
  • Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
  • Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
  • Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.

Knowledge, Skills, and Abilities

  • Excellent writing and editing skills in English.
  • Excellent customer service skills.
  • Ability to work effectively as part of a team.
  • Effective time management skills and ability to handle multiple priorities.
  • Ability to communicate effectively, both verbally and in writing, in English.
  • Knowledge of computers, networks, and remote troubleshooting techniques.

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