Remote Knowledge Base Writer Jobs in Phoenix, AZ

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We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM Hunt is seeking a technically skilled CMiC Application Support Analyst to join its Information Technology team. This role goes beyond frontline helpdesk support - we are looking for someone with hands-on experience in CMiC ERP environments who can operate fluently at the intersection of construction business processes, application configuration, and data. The ideal candidate understands how CMiC data flows across modules, can write queries to investigate and validate data, and has built or maintained reports that put operational information in the hands of business users.

This position will support the CMiC platform used daily across AECOM Hunt's project, finance, and operations teams. The right candidate is someone who has walked the path from ERP support into broader technical contribution - curious about the data behind the system, comfortable with SQL, and capable of building lasting solutions rather than just closing tickets.

This position will offer flexibility for primarily remote work schedules and can be based from a variety of locations in the US

The responsibilities of this position include, but are not limited to:

• Provide CMiC application support across Finance, Job Costing, Project Management, Procurement, and Payroll modules - diagnosing configuration issues, data anomalies, workflow interruptions, and process errors.
• Assist end users with CMiC navigation, module functionality, and business process questions; distinguish between user error, configuration issues, and application defects.
• Troubleshoot and resolve access issues including user account lifecycle management (create, modify, deactivate), role assignments, and permission structures aligned with job responsibilities.
• As AECOM Hunt's corporate ERP and single source of truth for financials, CMiC sits at the center of how the business operates. Candidates who bring an understanding of how data flows through an ERP - and who are comfortable using SQL to help investigate issues or validate outputs - will find themselves well-equipped to provide meaningful support in this environment.
• Support and maintain integration points between CMiC and adjacent systems (Textura, Concur, Prophix, CorPay, DocuSign, ClearStory, and others); candidates who have experience supporting downstream analytics or reporting platforms that consume CMiC data - such as Power BI - are strongly encouraged to apply, though this is not a requirement of the role.
• Document issues, root causes, and resolutions to build a structured knowledge base; identify recurring patterns that merit permanent fixes or process improvements.

Minimum Requirements:

• BA/BS in Information Technology, Business, Construction Management, or a related field + 2 YORE or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

• Experience supporting or administering a construction ERP platform - CMiC experience strongly preferred; comparable systems (Viewpoint, Procore Financials, Sage 300 CRE, or similar) considered.
• Working knowledge of SQL - ability to write queries, investigate data, and validate results in a relational database environment (Oracle or SQL Server).
• Familiarity with CMiC modules including Financials, Job Costing, Project Management, and/or Procurement.
• Strong analytical and troubleshooting skills - ability to trace an issue from the user interface back to its data or configuration root cause.
• Demonstrated ability to work across technical and business stakeholders and communicate clearly in both directions.

• Sponsorship for US employment authorization is not available now or in the future for this position
• Qualified applications who are offered a position must pass a pre-employment substance abuse test.
• This position does not include relocation benefits
• THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION BY NOVEMBER 11 2026.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.