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Remote Knowledge Base Writer Jobs in Miami, FL (NOW HIRING)

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Insurance Agents

Miami, FL · Remote

$800 - $1.5K/wk

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... Excellent written and verbal communication skills

Yochana IT

IFS 7 Application Support

Miami, FL · Remote

Job Title- IFS 7 Application Support Location - Remote - USA Contract - 1+ year Key ... Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting ...

Alorica

Solution Development Architect

Hialeah, FL · On-site +1

$57 - $75.25/hr

Remote Employment Type : Full Time ABOUT US At Alorica, we only do one thing - make lives better ... knowledge base articles, product demonstration scripts and scenarios. WHAT YOU'LL ACTUALLY DO * A ...

Alorica

Solution Development Architect

Hialeah, FL · Remote

$57 - $75.25/hr

Remote Employment Type : Full Time ABOUT US At Alorica, we only do one thing - make lives better ... knowledge base articles, product demonstration scripts and scenarios. WHAT YOU'LL ACTUALLY DO * A ...

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote knowledge base writer in Miami, FL is $23.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.68 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you
Zen Media Content Writer and Editorial Strategist

Zen Media Content Writer and Editorial Strategist

Optimum7

Miami, FL • On-site, Remote

Full-time

Posted 22 days ago

Job description

Content Writer and Editorial Strategist - Content for AI Visibility
Location: Remote, USA
Reports to: PR Operations Manager or Head of Editorial
Companies supported: Zen Media + Optimum7 (Sister Companies)


About Us

Zen Media is the B2B PR and AI visibility agency helping enterprise software, healthcare technology, professional services, manufacturing, and eCommerce brands achieve measurable growth and industry leadership. By combining strategic content, earned media, social amplification, and our category-defining Published Monthly AI visibility system, we influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in Forbes, Fast Company, Ad Age, and The Wall Street Journal.

Optimum7 is our sister company, a technology and performance marketing partner powering eCommerce, custom development, and AI platform work (including ZAVI, our AI visibility platform). Content across both brands is routed through a single PR Manager function, ensuring voice, quality, and strategic alignment across two sister companies with overlapping clients and adjacent audiences.


About the Role

We're looking for a strategic, detail-oriented, and highly creative Content Writer / Strategist who can create content engineered for AI visibility - shaping how AI systems perceive, describe, and cite our clients' brands.

The work spans three lanes:

  • AI Notices - wire-distributed content written for AI systems (not reporters), designed to drive citation and authority.
  • Owned content - service pages, pillar pages, and blog posts structured to rank in Google and be cited by LLMs.
  • Editorial support - ghostwriting, feature articles, thought leadership, and bylined placements in news and trade publications.


You'll report to a PR Operations Manager coordinating content across Zen Media and Optimum7. You'll work closely with PR, SEO, and AI teams to ensure every asset drives business outcomes. This is a craft-heavy role requiring strong writing for both SEO (Google discovery) and GEO (AI citability), with proven editorial-quality work.


What You'll Do

  • Write AI Notices using Published Monthly formats (Editorial / Feature, Listicle, Comparison, FAQ as Feature, Owned Content Style) distributed via GlobeNewswire to drive AI citation and authority.
  • Write owned content: service pages, pillar pages, blogs, and conversion copy optimized for Google and LLMs.
  • Produce editorial support: ghostwriting, thought leadership, and bylined placements for trade publications.
  • Write for both SEO and AI citability using structured, extractable, factually sound content.
  • Collaborate under the PR Manager across Zen Media and Optimum7 with PR, SEO, social, and design teams.
  • Translate complex B2B topics into clear, buyer-centric messaging.
  • Conduct research on trends, competitors, and audiences to inform positioning.
  • Optimize content for SEO, AI citability, conversion, and engagement.
  • Manage content calendars and deadlines across multiple clients and brands.
  • Analyze performance using SEO metrics and AI visibility signals (Answer Share, LLM citation coverage).
  • Maintain brand voice consistency across all client work.


What You Bring

  • At least 5 published editorial examples on real news or trade publications (required). Ghostwritten work accepted if verifiable.
  • 3-5 years of experience in content writing, copywriting, or strategy in B2B, agency, or SaaS environments.
  • Portfolio covering AI Notices, owned content, and editorial/thought leadership.
  • Strong writing, editing, and storytelling skills in English with structural writing ability (H1/H2/H3, scannable, schema-aware).
  • Ability to simplify complex industries into clear messaging.
  • SEO fluency and strong interest in AI citability / GEO.
  • Strong research discipline and fact-checking accuracy.
  • Ability to manage multiple projects across two brands in a fast-paced environment.
  • Comfortable working under a PR Manager and incorporating feedback.
  • Self-motivated and remote-ready.


Preferred Experience

  • B2B marketing, PR, or performance marketing agency/newsroom experience
  • Strong editing skills with minimal revision cycles
  • Experience in large-scale content campaigns or content at scale
  • Familiarity with AI visibility, GEO, Answer Share metrics
  • Byline writing for DA 60+ trade publications
  • AP Style knowledge
  • Cross-functional collaboration (PR, SEO, design, social)
  • Tools: SEMrush, Ahrefs, Google Analytics, CMS platforms


What We Value

  • Commitment to Excellence
  • Problem-Solving Orientation
  • Innovative Mindset (AI-first content evolution)
  • Team-Centric Attitude ("zero drama")
  • Growth Minded
  • Purpose-Driven


Why Join Zen Media + Optimum7

  • 100% remote role
  • Competitive base salary
  • Work across two sister companies under one PR Manager
  • Access to AI-powered tech stack including ZAVI
  • Opportunity to build rare AI-citation content expertise
  • Growth opportunities in a fast-scaling company
  • Culture of excellence, integrity, and innovation


Ready to Grow with Us?

If you're a sharp writer who wants to produce content that both ranks and gets cited - for leading B2B and eCommerce brands - apply today.

Learn more:


Zen Media:
https://zenmedia.com/
LinkedIn:
https://www.linkedin.com/company/wearezenmedia
Optimum7:
https://www.optimum7.com/

Apply