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Remote Knowledge Base Writer Jobs in Easley, SC (NOW HIRING)

Wood Plc

Distribution Engineer (remote)

Greenville, SC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Knowledge of PV's and EV's * Strong verbal and written communication skills * Able to collaborate ...

AFL

Field Engineer - Energy (Remote Opportunity)

Duncan, SC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Qualifications * (Required) Advanced Installation knowledge of electrical distribution and ... Excellent oral and written communication skills * Strong analytical capabilities * Good ...

HELION TECHNOLOGIES INC

Hybrid Desktop Support Analyst

Greenville, SC · On-site +1

$21 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helion has a remote support staff of over 100 technicians and local Field Engineers to support our ... Knowledge of computer software, operating systems, hardware, and networking. * Experience with ...

Symmetry

Remote Work Sales Agent

Greenville, SC · Remote

$180K/yr

  • Life

  • Retirement

Stay up-to-date with industry trends and product knowledge to effectively educate clients on ... Full-time underwriters write about 4-10 applications per week. * Our part-time agents who follow ...

Symmetry

Remote Work Sales Agent

Greenville, SC · On-site +1

$180K/yr

  • Life

  • Retirement

Stay up-to-date with industry trends and product knowledge to effectively educate clients on ... Full-time underwriters write about 4-10 applications per week. * Our part-time agents who follow ...

Td

Audit Manager I - FRM - Liquidity

Greenville, SC · On-site +1

$75K - $125K/yr

The base pay actually offered may vary based upon the candidate's skills and experience, job ... Excellent oral and written communication skills * Strong knowledge of audit principles and ...

ABB

Group Account Manager

Greenville, SC · Remote

$163K - $261K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Strengthens longterm customer relationships and fosters crossteam collaboration, knowledge sharing ...

ABB

Group Account Manager

Belton, SC · Remote

$163K - $261K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Strengthens longterm customer relationships and fosters crossteam collaboration, knowledge sharing ...

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote knowledge base writer in Easley, SC is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $26.15 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What job categories do people searching Remote Knowledge Base Writer jobs in Easley, SC look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Easley, SC are:

What cities near Easley, SC are hiring for Remote Knowledge Base Writer jobs?

Cities near Easley, SC with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Easley, SC as of August 2026, with employment types broken down into 73% Full Time, and 27% Temporary. Highlights an 100% Remote job distribution, with an average salary of $47,405 per year, or $22.8 per hour.

Customer Service Representative I

AMERICAN SYSTEMS

Greenville, SC • On-site, Remote

$18 - $18.50/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.
Responsibilities
An average day:
As a Customer Service Representative I (CSR I), you will answer general questions from callers using the available knowledge base, USPTO website, or other reference material and recommend resources available on the USPTO website. You will assist with MyUSPTO account issues (including password resets) and other website systems related support calls. You may also mail applicable standard printed materials to the caller or refer the caller to a local Patent & Trademark Resource Center (PTRC) for additional assistance. In this position you will:
  • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day.
  • Transfer customers to appropriate secondary call centers as needed.
  • Respond to all incoming facsimiles.
  • Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox. Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately.
  • Send appropriate general information publications.
  • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered.

Qualifications
  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience.
  • Ability to provide courteous and professional interactions with customers.
  • Experience using a knowledge base.
  • Effective listening and oral communication skills,
  • Must be able to speak, read and write in fluent English.
  • Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
  • A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within our operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $18.00/Hr. - USD $19/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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