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Remote Knowledge Base Writer Jobs in New York (NOW HIRING)

Valnet Inc.

TheTravel | Air Travel Writer

New York, NY · Remote

... knowledge of fare classes, boarding rules, entry requirements, and breaking airline news. Your ... A flexible schedule and a fully remote position. * Exposure to TheTravel's audience of 8 million ...

Warnerbros

Writer, Quest Means Business

New York, NY · Remote

$70K - $130K/yr

Communicate effectively with remote teams in Atlanta/London * Support New York anchors ... Base pay is just one component of Warner Bros. Discovery's total compensation package for employees.

Fi

Content Specialist

New York, NY · Remote

$25 - $40/hr

Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms * Build agent enablement guides, help center articles, templated replies, and in-product support ...

Altruist

Staff Back End Engineer, Trading

New York, NY · On-site +1

This role will be remote for candidates located in Chicago, IL or New York, NY with some expected ... You possess a strong knowledge base, the ability to discover the unknown, and are open to differing ...

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you

TheTravel | Train Travel Writer

Valnet Concept

New York, NY • On-site, Remote

Contractor

Re-posted 27 days ago

Job description

TheTravel is a rapidly growing online travel publication that is dedicated to inspiring people to explore the world. We are seeking a talented and passionate freelance travel writer to join our team and help us share unique and captivating stories about travel destinations, culture, and experiences.
If you're a driven writer who stays on top of travel trends and loves watching your work take off, you'll fit right in. We'd especially love to hear from people with a rail industry background or avid long-distance rail travelers with firsthand knowledge of Amtrak routes, classes, booking quirks, and scenic lines.
Your Responsibilities
  • Pitch high-impact topics prioritizing the angles with the highest audience and traffic potential.
  • Research and write original travel articles built to engage readers and rank.
  • Track how your articles perform and use those insights to improve each piece.
  • Follow TheTravel's Editorial Guidelines to produce unique, high-quality content.
  • Meet tight deadlines and submit consistently.
  • Work with the Lead Editor to implement feedback quickly.

What We Offer
  • Competitive compensation that rewards strong, consistent performers.
  • A flexible schedule and a fully remote position.
  • Exposure to TheTravel's audience of 8 million monthly visitors, giving your work real reach and measurable impact.
  • Clear performance visibility and the chance to grow as a top contributor.

Experience and Skills
  • Bachelor's degree in journalism or a related field.
  • 3+ years producing travel content.
  • Deep familiarity with and passion for the travel industry and the latest travel trends.
  • Experience with SEO and a track record of content that ranks and performs.
  • A results-driven mindset and genuine interest in article metrics and audience engagement.
  • Experience with a custom CMS preferred.

How to Apply
If you are interested in this role, please send us the following documentation by uploading it in the relevant fields below:
  • Your CV
  • A cover letter
  • At least one sample article similar in nature to the content published on TheTravel.

Our hiring team will review your application and contact you if we believe that your experience could be a match for this role.
Please note that a writing evaluation may be required as part of our application process.
TheTravel is part of the Valnet Publishing Group.
Valnet, founded in 2012, is a global digital publishing and media investment Company that owns and operates over 25 authoritative brands across diverse verticals, including entertainment, sports, technology, automotive, gaming, lifestyle and travel.
Valnet is committed to producing premium content, and we therefore require all our contributors to adhere to our Editorial Standards, including a prohibition on using Artificial Intelligence.

Apply