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Remote Knowledge Base Writer Jobs in Schenectady, NY

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Experience with ticketing systems and knowledge base documentation. * Exposure to networking ...

Albanymed

Senior Hospital Coder

Albany, NY · Remote

$64K - $97K/yr

This is a remote inpatient position. Essential Duties and Responsibilities * Optimize hospital ... Responsible for communicating both verbally and written to physicians, clinical departments ...

Revvity

Sr. Tax Manager (REMOTE)

Albany, NY · On-site +1

$134K - $167K/yr

Strong technical knowledge of U.S. international tax regulations, Transfer Pricing and ASC 740 ... The base salary range for this full-time position is $134,000.00 - $167,000.00 This range reflects ...

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Remote Knowledge Base Writer information

See Schenectady, NY salary details

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$23

$41

How much do remote knowledge base writer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote knowledge base writer in Schenectady, NY is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.97 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Schenectady, NY? For Remote Knowledge Base Writer jobs in Schenectady, NY, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Schenectady, NY look for? The top searched job categories for Remote Knowledge Base Writer jobs in Schenectady, NY are:
What cities near Schenectady, NY are hiring for Remote Knowledge Base Writer jobs? Cities near Schenectady, NY with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Schenectady, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,879 per year, or $23.5 per hour.

Support Desk Analyst

ACS Consultancy Services

Albany, NY • Remote

$21 - $28.75/hr

Other

Posted 2 days ago

Job description

Job Title: Support Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Provide first-level contact and support for users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
  • Maintain accurate documentation of issues and solutions.
  • Assist in onboarding/offboarding processes (accounts, devices, permissions).
  • Support desktop, laptop, mobile, and peripheral devices.
  • Provide excellent customer service and follow up on user issues.

Qualifications:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Experience as an IT support/help desk role.
  • Working knowledge of Windows and Mac operating systems.
  • Experience in Microsoft Office 365, Active Directory, and remote support tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified).
  • Experience with ticketing systems and knowledge base documentation.
  • Exposure to networking concepts and cloud environments.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.