KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.) * Staying aware of TVC Pro ... The location assignment is remote. Our Culture: Fueling customers' journeys since 1964, innovation ...
KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.) * Staying aware of TVC Pro ... The location assignment is remote. Our Culture: Fueling customers' journeys since 1964, innovation ...
Remote Knowbe4 information
What are the key skills and qualifications needed to thrive as a Remote KnowBe4 Sales Representative, and why are they important?
What is the difference between Remote Knowbe4 vs Remote Security Awareness Trainer?
| Aspect | Remote Knowbe4 | Remote Security Awareness Trainer |
|---|---|---|
| Certifications | Security+, CISSP, or similar | Security+ or similar certifications often preferred |
| Work Environment | Online, remote platform with training modules | Remote, often client-site or virtual training sessions |
| Industry Usage | Cybersecurity, IT, compliance | Cybersecurity, corporate training, IT |
| Job Focus | Managing security awareness programs via Knowbe4 platform | Delivering security training and awareness to employees |
Remote Knowbe4 professionals typically manage and implement security awareness programs using the Knowbe4 platform, focusing on technical setup and platform management. Remote Security Awareness Trainers focus on delivering engaging training sessions to employees, often utilizing various tools and methods. Both roles require cybersecurity knowledge, but their daily tasks and focus areas differ.
How does working remotely at KnowBe4 affect team collaboration and communication?
What are remote KnowBe4 jobs?
Legal Customer Service Representative I (Russian Bilingual)18
Oklahoma City, OK • Remote
$18/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 11 days ago
Love's Travel Stops rating
5.8
Based on 792 frontline employees who took The Breakroom Quiz
395th of 728 rated retailers
Job description
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits: * $18 p/hr * Paid Time Off * Flexible Scheduling * Medical/Dental/Vision Insurance after 30 days * Career Development * Hiring Immediately
Welcome to TVC! The Outbound Legal Customer Service Representative (Legal CSR) acts as the first point of contact for our Pro-Driver members, answering and managing their inquiries for information or service.
Job Functions:
- Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls.
- Place a minimum of 10 outbound calls by phone call, per hour
- Achieve and maintain a maximum 5-minute average call handle time
- Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
- Obtain specific information about membership and input into TVC personal portal
- Precisely note member files that accurately reflects the interaction
- Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
- Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
- Submit planned leave requests 6 or more business days prior to the time being requested
- Maintain good attendance by being present and available during assigned shifts
- Report directly to Supervisor1 business day or more in advance for unplanned leave or emergencies.
- Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant
Message and Teams Meetings.) - Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
- Staying aware of TVC Pro-Driver policies, plans, services, and procedures.
- Perform all other duties as assigned and required
- Employee will be expected to handle inbound calls in the event the outbound call volume is low.
Experience and Qualifications:
-
- High School Diploma (or GED) required (or relevant work experience)
- 2+ years customer service experience
- Must be fluent in English/Russian
- Working knowledge of MSOffice, data entry applications and conducting internet searches
- Keying speed of a minimum of 35 WPM
-
- Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
- Ability to work independently and with a team in a fast-paced environment
- Fluent in virtual communications. (Emails, Instant Messaging and Calls)
- Familiarity with legal terms is a plus
-
- Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
-
- 40 hours per week; any overtime must be approved by Supervisor/Manager
- English/Russian Shift: Mon-Fri 9am - 6pm CST
-
- The location assignment is remote.
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
What Love's Travel Stops employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Love's Travel Stops
Sourced by ZipRecruiter
Industry
Gasoline stations
Company size
10,000+ Employees
Headquarters location
Oklahoma City, OK, US