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Remote Itsm Jobs in Phoenix, AZ (NOW HIRING)

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · Remote

$23 - $27/hr

Provide remote and onsite support as required. Identity & Access Management * Create and disable ... Experience with Freshservice or another ITSM platform. * Experience with Microsoft Intune or ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · On-site +1

$23 - $27/hr

Provide remote and onsite support as required. Identity & Access Management * Create and disable ... Experience with Freshservice or another ITSM platform. * Experience with Microsoft Intune or ...

Banner Health

DevOps Engineer III

Phoenix, AZ · On-site +1

$50 - $68.50/hr

This is a remote position for candidates residing in AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS ... experience with ITSM, CMDB, Service Catalog, Flow Designer, integrations, and JavaScript ...

All JobsItsm JobsRemote Itsm JobsRemote Itsm Jobs in Phoenix, AZ

Remote Itsm information

See Phoenix, AZ salary details

$17

$21

$23

How much do remote itsm jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote itsm in Phoenix, AZ is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.69 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Phoenix, AZ?

The most popular types of Itsm jobs in Phoenix, AZ are:

What are popular job titles related to Remote Itsm jobs in Phoenix, AZ?

For Remote Itsm jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Phoenix, AZ look for?

The top searched job categories for Remote Itsm jobs in Phoenix, AZ are:

Remote Itsm jobs near you

ServiceNow Solution Consultant (Remote)

Phoenix, AZ • Remote

Volteo
51 - 200 employees
Learn more about Volteoexternal

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Volteo helps companies digitally transform into connected enterprises. Since 2013 Volteo has been solving complex business issues by developing Smart Applications and helping customers to automate and streamline their IT/IoT operations. We are partnered with some of the biggest names in the technology industry and we are looking for inspired talented people to conceptualize the next great solution for our new customers.

Things you'll work on:

As a Solution Consultant, you will be a hands-on technical consultant with the ability to deliver and position solutions for new customers.

  • Make Discovery calls with new customers to conceptualize demos and solutions tailored to their needs.
  • Generate product demo scripts and scenarios and maintain demonstration environment(s).
  • Demonstrate the product/solution.
  • Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
  • Respond to Request for Information/Proposal documents.
  • Stay current on product developments/releases to a level required for demo.
  • Stay current on competitive analyses and understand differentiators between the company and its competitors.
  • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security.
  • In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment.

Requirements:

  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Ability to actively listen to customer requirements and provide a solution to address the customer's business issue.
  • Experience in consulting customer service area, field service, or ITSM software industry.
  • Ability to prioritize tasks and be efficient to minimize wasted effort.
  • Proven ability to live up to commitments while maintaining the integrity and focus on details.
  • You feel passionate about solving challenges and conceptualize solutions to help customers.

Our culture

The well-being of our employees around the world is the main focus of our culture. We believe that excellence is the result of a balance between working life and personal wellness.

Benefits

  • Work with a talented, diverse team on ServiceNow technologies.
  • The best tools and equipment available your choice.
  • Option for remote work. We have offices in several locations if that works better for you.
  • Flexible hours.
  • Flexible vacation.
  • Healthcare, 401k (depending on location)

Who are we

Our team is a hybrid-distributed team. We have offices and we have remote team members. We focus on results first, not location.