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Remote Itsm Jobs in Gary, IN (NOW HIRING)

RSM

ServiceNow Engagement Manager

Chicago, IL · Remote

Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote ... Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other relevant ...

Posted today

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Remote Itsm information

See Gary, IN salary details

$17

$21

$23

How much do remote itsm jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote itsm in Gary, IN is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.74 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What job categories do people searching Remote Itsm jobs in Gary, IN look for?

The top searched job categories for Remote Itsm jobs in Gary, IN are:

What cities near Gary, IN are hiring for Remote Itsm jobs?

Cities near Gary, IN with the most Remote Itsm job openings:

Remote Itsm jobs near you

Senior BigPanda Engineer / AIOps Subject Matter Expert (Remote)

Ontrac Solutions

Chicago, IL • Remote

$90 - $100/hr

Full-time

Re-posted 4 days ago

Job description

About Ontrac Solutions

Ontrac Solutions is a leading technology consulting firm, specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results. By creating value beyond the hype, we help businesses modernize technology and build new strategies that fuel growth. Our team is committed to innovation, collaboration, and excellence, empowering our clients to succeed in an evolving digital landscape.

Role Overview

We are looking for a Senior BigPanda Engineer and AIOps subject matter expert with over 5 years of dedicated platform experience. This position requires a rare blend of deep technical administration, strategic consulting, and mentorship capability. You will serve as the chief architect of our event correlation engine, transforming high-volume telemetry data from multi-cloud environments and hybrid monitoring systems into actionable, automated operational insights.

Key Responsibilities
  • Platform Ownership: Act as the primary platform Administrator, Consultant, and Trainer for the BigPanda ecosystem, steering its long-term roadmap and maturity.
  • GCP Data Ingestion: Design and maintain seamless ingestion pipelines from Google Cloud Platform (GCP) telemetry streams (including GCP Cloud Monitoring/Logging) into the BigPanda correlation platform.
  • Lifecycle Architecture: Own the end-to-end observability lifecycle, explicitly driving strategy for high-scale data ingestion, normalization, deduplication, correlation, and enrichment across enterprise cloud ecosystems.
  • ITSM & Tool Integration: Architect seamless integrations between BigPanda, incoming monitoring systems (like Moogsoft, Netcool, Dynatrace), and downstream ITSM ticketing/incident response workflows.
  • AIOps Strategy: Apply advanced AIOps concepts to reduce alert fatigue, drastically lower Mean Time to Resolution (MTTR), and automate root-cause analysis.
  • Mentorship & Enablement: Lead training sessions and strategy workshops for cross-functional engineering teams, utilizing a clear, confidence-inspiring "whiteboard approach" to explain complex data relationships.
Required Skills & Qualifications
  • BigPanda Expertise: 5+ years of hands-on experience spanning the lifecycle of BigPanda implementation, configuration, and day-to-day administration.
  • GCP Exposure: Practical experience working with Google Cloud Platform (GCP) monitoring frameworks and understanding how cloud-native events map to correlation engines.
  • Monitoring Ecosystem: Solid foundational experience with enterprise monitoring and APM tools such as Moogsoft, Netcool, and Dynatrace.
  • AIOps & ITSM: Deep conceptual and practical understanding of algorithmic event correlation, alert noise reduction, and modern ITSM processes.
  • Communication: Exceptional verbal and visual communication skills, with a proven ability to map out complex technical workflows on the fly.

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