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Remote Itil Change Management Jobs in Tennessee (NOW HIRING)

Aston Carter

Remote Medical Coder

Memphis, TN · On-site +1

$75/hr

Able to work independently in a remote setting while managing priorities, deadlines, and ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

Pae

Requirements Management and System Engineer

Oak Ridge, TN · On-site +1

$97K - $159K/yr

... remote" positions, salary to be offered is geographic dependent. Within the range, individual pay ... Experienced and has an advanced level of specialized engineering knowledge in change management (or ...

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Remote Itil Change Management information

What is a remote ITIL change management role?

A Remote ITIL Change Management role involves overseeing and managing changes to IT systems, processes, or infrastructure from a remote location, following the ITIL (Information Technology Infrastructure Library) framework. The main responsibility is to ensure that changes are implemented smoothly, with minimal disruption to services, and with proper documentation and risk assessment. Professionals in this role coordinate with different teams, assess the impact of proposed changes, and ensure compliance with organizational policies, all while working remotely. This position is critical for organizations that rely on IT services and need to maintain stability and reliability in their systems.

How does a remote ITIL change manager coordinate with cross-functional teams to minimize service disruptions during change implementations?

A Remote ITIL Change Manager relies on clear communication channels and structured processes to collaborate with cross-functional teams, such as development, operations, and support, ensuring all stakeholders are informed of upcoming changes. Utilizing ITSM tools and regular virtual meetings, they facilitate risk assessments, schedule changes during low-impact windows, and gather approvals from designated authorities. This proactive coordination helps minimize disruptions and ensures compliance with organizational change policies, even when working entirely remotely.

What are the key skills and qualifications needed to thrive as a remote ITIL change management professional?

To thrive as a Remote ITIL Change Management professional, you need a deep understanding of ITIL frameworks, experience in IT service management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and strong knowledge of change management processes are essential. Exceptional communication, problem-solving, and organizational skills help you coordinate cross-functional teams and manage changes effectively in a remote environment. These skills and qualifications ensure minimal business disruption, high service quality, and effective risk mitigation during IT changes.

What is the difference between Remote Itil Change Management vs Remote Service Desk Analyst?

AspectRemote Itil Change ManagementRemote Service Desk Analyst
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentITIL processes, change coordination, incident trackingUser support, incident resolution, troubleshooting
Industry UsageIT service management, IT operationsIT support, customer service

Remote Itil Change Management focuses on overseeing and coordinating IT changes to ensure minimal disruption, requiring specific ITIL certifications. In contrast, a Remote Service Desk Analyst primarily handles user support and incident resolution. While both roles operate remotely within IT service environments, their core responsibilities and skill sets differ significantly.

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For Remote Itil Change Management jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Itil Change Management jobs in Tennessee look for?

The top searched job categories for Remote Itil Change Management jobs in Tennessee are:

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Remote Itil Change Management jobs near you

Analyst - Change Enablement (Memphis, TN)

American Lebanese Syrian Associated Charities

Memphis, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

AtALSACyou do more than make a living; you make a difference.
We like people who are different...because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.
Job Description

The Analyst - Change Enablement supports the successful adoption of enterprise technologies by developing and executing change enablement activities that help employees effectively embrace new tools, processes, and ways of working. This role serves as a liaison between business teams and Information Technology Services (ITS), helping to assess change impacts, gather stakeholder feedback, develop communications and training materials, and drive user adoption for technology initiatives across ALSAC.

The Analyst partners with business leaders, product teams, and technology stakeholders to understand business needs, improve processes, and support technology implementations that advance organizational goals. This position plays an integral role in ensuring employees-including remote users-are prepared, supported, and equipped to successfully navigate change.

The ideal candidate is collaborative, customer-focused, highly organized, and passionate about helping people adapt to technology-driven change.

Essential Job Functions
  • Support the development and execution of change enablement strategies and plans for enterprise technology implementations and enhancements.
  • Partner with Product Teams, business stakeholders, vendors, and ITS teams to support successful technology adoption and ensure solutions align with business objectives.
  • Conduct stakeholder analysis, assess organizational readiness, identify change impacts, and support mitigation planning for technology-related changes.
  • Gather and analyze feedback from end users and stakeholders to improve adoption, user experience, and implementation outcomes.
  • Design, develop, and maintain training materials, digital learning resources, job aids, communications, knowledge articles, and other change support resources.
  • Facilitate training sessions, workshops, demonstrations, and other change enablement activities for new and existing technologies.
  • Create and execute communication plans that build awareness, understanding, and engagement throughout the change lifecycle.
  • Partner with business leaders to identify opportunities to improve business processes and leverage technology to increase efficiency and effectiveness.
  • Utilize process analysis and continuous improvement methodologies to evaluate, document, and enhance business processes impacted by technology initiatives.
  • Collaborate with stakeholders to elicit, analyze, document, communicate, and validate business requirements for changes to processes, policies, and systems.
  • Monitor adoption metrics, training effectiveness, and user feedback to identify opportunities for continuous improvement and sustained technology adoption.
  • Support change champion networks and stakeholder engagement activities to reinforce adoption and long-term success.
  • Manage multiple projects and priorities simultaneously while maintaining strong customer service and stakeholder relationships.
  • Travel approximately 10-15%, as required.
Requirements
  • General knowledge of business technology systems and computer applications.
  • Strong verbal, written, presentation, and facilitation skills with the ability to communicate effectively across all levels of the organization.
  • Understanding of Change Enablement/Change Management principles, methodologies, and best practices.
  • Experience supporting technology implementations within a structured change framework (e.g., Prosci, ADKAR, Kotter, or hybrid approaches).
  • Ability to create change-related deliverables including communications, training materials, digital learning guides, job aids, and AI-enabled support resources.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work independently and collaboratively in a team environment.
  • Experience facilitating meetings, workshops, and stakeholder discussions.
  • Proficiency with Microsoft 365 applications, Visio, Learning Management Systems (LMS), and digital learning tools.
  • Knowledge of business process analysis and process improvement methodologies, including Lean, Six Sigma, Agile, or similar approaches.
Experience
  • Bachelor's degree in Business, Organizational Development, Communications, Education, Information Systems, Human Resources, or a related field, or equivalent combination of education and experience.
  • 5-7 years of experience in change enablement, change management, organizational development, training, business analysis, process improvement, technology adoption, or related disciplines.
  • Experience supporting enterprise technology implementations and organizational change initiatives preferred.
Preferred Qualifications
  • Prosci Change Management Certification preferred.
  • Six Sigma Green Belt preferred.
  • Experience supporting enterprise-wide digital transformation initiatives.
  • Experience developing digital learning content and measuring adoption outcomes.
Benefits & PerksThe following Benefits & Perks apply to Full-Time Roles Only.We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments. We're also committed to giving our staff excellent benefits so they can do the same.
  • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
  • 401K Retirement Plan with 7% Employer Contribution
  • Exceptional Paid Time Off
  • Maternity / Paternity Leave
  • Infertility Treatment Program
  • Adoption Assistance
  • Education Assistance
  • Enterprise Learning and Development
  • And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

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