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Remote It Jobs in O Fallon, IL (NOW HIRING)

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes ... Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools. * Basic understanding of ...

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How much do remote it jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote it in O'Fallon, IL is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.96 per hour, depending on experience, location, and employer.

What are remote IT jobs?

Remote IT jobs are positions in the information technology field that allow professionals to work from locations outside of a traditional office, often from home. These roles include a wide range of specializations such as software development, technical support, network administration, cybersecurity, and IT project management. Remote IT jobs leverage digital communication and collaboration tools to enable employees to perform their duties efficiently from anywhere with internet access. This flexibility often leads to improved work-life balance and access to a broader job market for IT professionals.

What are remote IT jobs?

Remote IT jobs involve performing duties related to information technology from a remote location. These tech careers typically take two forms. First, remote IT workers may travel to a client’s site to provide face-to-face customer service or offer computer troubleshooting or repair help. Second, remote working may also mean performing IT tasks for a company over the internet instead of in the company’s offices. Remote IT professionals may have the same responsibilities for providing software support, database solutions, and other information technology services as IT workers who work in offices full-time.

What are some common challenges faced by remote IT professionals, and how can they be effectively managed?

Remote IT professionals often encounter challenges like communication barriers, time zone differences, and difficulty accessing on-site hardware. To manage these, it's important to establish clear communication channels with your team, use remote monitoring and management tools, and schedule regular check-ins. Building strong documentation practices and staying proactive with cybersecurity measures also help ensure smooth operations and collaboration.

What are the key skills and qualifications needed to thrive as a remote IT professional, and why are they important?

To thrive as a Remote IT professional, you need a solid background in computer systems, networking, troubleshooting, and often a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, VPNs, and cloud platforms such as AWS or Azure is typically required. Strong problem-solving, time management, and communication skills are vital for collaborating effectively and supporting users remotely. These skills and qualifications are crucial to ensure reliable technical support and maintain seamless IT operations in distributed work environments.

What is the difference between Remote IT vs Remote Network Technician?

AspectRemote ITRemote Network Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote support, troubleshooting, software managementRemote network setup, monitoring, troubleshooting
Industry UsageIT service providers, tech companies, support desksTelecommunications, enterprise networks, ISPs

Remote IT professionals focus on software, hardware support, and general IT services remotely, while Remote Network Technicians specialize in network infrastructure, configuration, and troubleshooting. Both roles often require similar certifications and work environments but differ in technical focus and industry applications.

Can you work remotely as an IT?

Yes, many IT roles can be performed remotely, especially those involving software development, network support, cybersecurity, and help desk services. Remote work in IT often requires strong communication skills, familiarity with remote collaboration tools, and relevant certifications. However, some positions may require on-site presence for hardware setup or physical maintenance.

What is the best remote IT job to work remotely?

Remote IT jobs such as network administrator, cybersecurity analyst, and systems engineer are highly suitable for remote work due to their reliance on digital tools and remote access. These roles often require technical skills, certifications, and familiarity with remote collaboration platforms, making them well-suited for a remote work environment.
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Infographic showing various Remote It job openings in O'Fallon, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,694 per year, or $25.8 per hour.

IT Support Specialist

Affton, MO • On-site, Remote

The Timberline Group
See more jobs at The Timberline Groupexternal

Full-time

Re-posted 13 days ago

Job description

US Citizens or GC Holders only
Must be on our W2- no C2C
Direct - Hire
Local candidates only
Onsite- 4-5 days per week
The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.
Key Responsibilities
  • Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers, peripherals, connectivity, warehouse devices, and approved business applications.
  • Troubleshoot common hardware, application, account, printer, and network connectivity issues.
  • Take ownership of assigned support tickets from intake through resolution or escalation.
  • Document troubleshooting steps, user communication, resolution details, and next actions in the ticketing system.
  • Communicate regularly with end users to provide updates, gather information, and confirm issue resolution.
  • Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes and steps already completed.
  • Meet established SLA expectations for ticket response, follow-up, and resolution.
  • Provide hands-on support for Dell laptops and desktop PCs, including hardware diagnostics, BIOS configuration, firmware updates, driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking stations, and other workstation equipment.
  • Perform basic device troubleshooting, including reboot validation, Windows update checks, driver status review, application checks, and connectivity testing.
  • Maintain accurate inventory records for laptops, desktops, tablets, scanners, printers, and related IT equipment.
  • Update asset records with assigned users, serial numbers, device locations, equipment status, and equipment changes.
  • Assist with onboarding, transfer, and offboarding tasks by validating information, confirming access or equipment status, and updating tickets.
  • Support users with first-login issues, password resets, MFA/DUO enrollment, Microsoft 365 access, Outlook, Teams, OneDrive, and account lockouts.
  • Assist with basic Active Directory checks such as account status, group visibility, and password reset support when authorized.
  • Support basic troubleshooting for approved business applications such as SAP, Zscaler/P21, RingCentral, and PrinterLogic.
  • Provide first-level support for warehouse technology, including Android tablets, Zebra scanners such as MC9300/MC9400 and TC series devices, label printers, and related operational devices.
  • Troubleshoot scanner connectivity, device login, application access, printer mapping, print queues, label printing issues, and basic warehouse Wi-Fi issues.
  • Identify and report suspicious emails, unusual account activity, endpoint issues, or possible security incidents.
  • Assist users with basic KnowBe4 training access issues and security awareness questions.
  • Create and update knowledge base articles, user-facing instructions, checklists, and documentation for common first-level support issues.
  • Recommend improvements when repeated tickets show the need for better documentation or user guidance.

Requirements
  • Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
  • 2-3 years of hands-on experience in desktop support, helpdesk, or a similar IT support role.
  • Solid working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking.
  • Strong hands-on hardware experience with Dell business-class laptops and desktops (Latitude, OptiPlex, and Precision), including diagnostics, BIOS configuration, firmware and driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Experience supporting printers, peripherals, and common office technology.
  • Ability to troubleshoot hardware, account, application, printer, and connectivity issues.
  • Ability to support users in both office and warehouse environments.
  • Proven ability to explain technical concepts clearly to non-technical users.
  • Strong customer service orientation with a proactive approach to resolving issues.
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Team player who collaborates effectively with colleagues across departments.
  • Familiarity with IT ticketing systems, inventory records, and knowledge base documentation.
  • Preferred / Extra Value Experience
  • Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management.
  • Basic exposure to Windows Autopilot enrollment or device provisioning workflows.
  • Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools.
  • Basic understanding of Windows update validation, driver checks, firmware checks, and patching concepts.
  • Familiarity with KnowBe4 training support or security awareness follow-up.
  • Experience supporting warehouse technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

Additional Information
  • This is a fully in-office position with no remote work option.
  • Minimal travel may be required for on-site support or equipment coordination.
  • Work hours may occasionally vary to accommodate support needs across international locations or after-hours incidents.

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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