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Remote It Support Jobs in Novi, MI (NOW HIRING)

Varsity Tutors

CompTIA A+ Tutor

Ann Arbor, MI · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Varsity Tutors

CompTIA A+ Tutor

Detroit, MI · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Novi, MI

Remote It Support information

See Novi, MI salary details

$13

$23

$34

How much do remote it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote it support in Novi, MI is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.63 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Novi, MI?

The most popular types of It Support jobs in Novi, MI are:

What are popular job titles related to Remote It Support jobs in Novi, MI?

For Remote It Support jobs in Novi, MI, the most frequently searched job titles are:

What cities near Novi, MI are hiring for Remote It Support jobs?

Cities near Novi, MI with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Novi, MI as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,920 per year, or $23.5 per hour.

Project Analyst - IT

Livonia, MI • On-site, Remote

AAA Life Insurance Company
Insurance Services • 501 - 1,000 employees
Learn more about AAA Life Insurance Companyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Overview
We need an ambitious, curious leader to become a Project Analyst on the Technology Team to help drive the biggest change in the company's history.
The Opportunity - Why Join
Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:
  • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities
The Role
You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company's most strategic, enterprise-wide transformation initiatives. These programs are complex, mission-critical, and backed by multi-million-dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution-turning transformational vision into measurable outcomes and sustained business impact.
This is a high visibility Project Change Management Analyst role - serves as a central point of accountability for portfolio-level performance, financial transparency, and delivery insight across IT initiatives. It partners closely with initiative leads, Finance, and Centers of Excellence to consolidate financial and delivery data into consistent, executive-ready reporting, Steering Committees, and governance forums. The role ensures disciplined portfolio reporting across agile, waterfall, and hybrid efforts, proactively surfacing risks, dependencies, and performance gaps to enable informed decisions, strengthen governance, and drive value realization throughout the transformation.
The Next Phase
Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.
Position Responsibilities
  • Track and report on IT project performance, including actual vs spend, forecasted costs, delivery milestones, and KPI progress
  • Monitor financial performance across IT initiatives, ensuring alignment with budgets, forecasts, and expected value realization
  • Consolidate updates from Transformation Office, Initiative Leads (including Product Owners and Scrum Masters), Finance and COE Managers into executive-ready reporting
  • Identify, analyze, and escalate delivery risks, dependencies, and performance gaps
  • Prepare standardized metrics reports and dashboards for Steering Committee (SteerCo), Technology Leadership, and executive stakeholders to support governance and decision-making.
  • Partner with Finance to validate financial data, including capital vs. expense spend, labor, and vendor costs
  • Ensure consistency and integrity of reporting across the IT portfolio, including adherence to PMO standards and governance frameworks
  • Support reporting across Agile, Waterfall, or hybrid delivery methodologies
  • Participate in recurring forums (e.g., IT Transformation stand-ups, finance reviews) to surface insights and ensure alignment

Core Competencies - How You Will Contribute
  • Analytical Thinking: Ability to interpret financial and delivery data, identify trends, and generate actionable insights
  • Financial Acumen: Understanding of IT budgeting, forecasting, and cost tracking (including Capital vs. Expense and Operating Expense)
  • Data Visualization & Reporting: Ability to create clear, concise, and executive-ready reports and dashboards
  • Attention to Detail: High level of accuracy in reporting, data validation, and reconciliation
  • Communication Skills: Ability to translate technical and financial information into clear insights for non-technical stakeholders
  • Stakeholder Management: Effective collaboration with IT, Finance, PMO, and business leaders
  • Risk Awareness: Proactive identification and escalation of risks and issues
  • Adaptability: Ability to operate in fast-paced, evolving IT and transformation environments

Qualifications
Required Education/Experience
  • Bachelor's degree in Information Technology, Business, Finance, Accounting, or a related field
  • 3-5 years of experience in IT project reporting, PMO, financial analysis, or technology program support
  • 2-5 years of experience supporting IT projects or transformation initiatives in Agile, Waterfall, or hybrid environments
  • 3-5 years of proficiency in Microsoft Office
  • 3-5 years of experience with project and portfolio management tools (e.g., Jira, Azure DevOps, ServiceNow, Clarity) preferred
  • 3-5 years of experience tracking IT financials, including resource costs, vendor spend, and infrastructure investments

Preferred Experience
  • Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive-ready reporting.
  • Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation.
  • Experience with Monday.com or similar work-management tools to coordinate cross-functional initiatives and track transformation milestones.
  • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting.

How You'll Work
  • Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

What We Bring to the Table
  • Hybrid work environment that promotes work-life balance
  • Comprehensive medical, dental, and vision coverage starting from your first day
  • Employer 401k match and employer contribution to a pension plan
  • Generous PTO and paid parental leave to support your family needs
  • Various associate resource groups and community involvement initiatives

Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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