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Remote It Support Jobs in Novi, MI (NOW HIRING)

BES Software

IT Specialist

Detroit, MI · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

New

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

New

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support ...

Neogen

Head of IT Audit

Detroit, MI · On-site +1

Coordinate with external auditors to align IT audit activities, improve efficiency, and support ... Flexible work arrangements, including hybrid work from our Southfield office or remote work within ...

Neogen

Head of IT Audit

Birmingham, MI · On-site +1

Coordinate with external auditors to align IT audit activities, improve efficiency, and support ... Flexible work arrangements, including hybrid work from our Southfield office or remote work within ...

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$68.25 - $88/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Novi, MI

Remote It Support information

See Novi, MI salary details

$13

$23

$34

How much do remote it support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote it support in Novi, MI is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.63 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Novi, MI? The most popular types of It Support jobs in Novi, MI are:
What job categories do people searching Remote It Support jobs in Novi, MI look for? The top searched job categories for Remote It Support jobs in Novi, MI are:
What cities near Novi, MI are hiring for Remote It Support jobs? Cities near Novi, MI with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Novi, MI as of August 2026, with employment types broken down into 67% Full Time, 16% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,920 per year, or $23.5 per hour.

IT Specialist

BES Software

Detroit, MI • Remote

Full-time

Medical, Dental, Vision, Life

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.

Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician.

How you will make an impact:

Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company

Order/deploy hardware for new and existing employees, as well as receive hardware returns.

Process any adds, removes, or changes to staff accounts on the various company systems

Work with vendors for hardware repairs

Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software

Respond to help desk requests in a prompt and professional manner

Record events and problems and their resolution in ticket logs

Write technical documentation and knowledge base articles

Escalate or direct help desk requests to the appropriate teams, departments, and management.

Provide accurate information on IT products, systems, or services

Pass on any feedback or suggestions by staff to management or the appropriate internal team

Identify and suggest possible improvements on procedures

Perform designated job tasks efficiently and within the provided time frame.

Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.

Attend virtual meetings, provide updates on progress, and actively participate in discussions.

Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.

Requirements

How you will grab our attention:

Expertise in Microsoft Windows environment, including hardware troubleshooting

Working knowledge of help desk, remote monitoring and management, and antivirus software

Hands on experience of installing IT hardware and software for Windows and Apple products

Experience with cloud-based services (Workplace, Google G Suite, etc)

Strong interpersonal skills

Strong organizational and process management skills

Able to articulate complex concepts in a meaningful and understandable way

High degree of creativity and problem-solving ability

Able to multitask and manage priorities

Able to define and achieve objectives

Able to quickly learn and absorb new systems, applications, processes, and procedures.

Agile/Flexible attitude

Strong attention to detail required

Excellent customer service abilities: written and verbal communication must be superb

Excellent critical thinking and problem solving skills

Team player - able to complete individual tasks as well as work on a team to accomplish a goal

Experience in the real estate industry strongly preferred

Excellent communication skills both written and verbal

Experience in coordinating events and group activities

Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking

Proficient knowledge of G Suite required; Microsoft Office experience is a bonus

Remote Work experience required

Dedicated home-office/work space

Aptitude for using online platforms and softwares to work remotely

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Training & Development

Work From Home

Wellness Resources