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Remote It Support Jobs in Maple Grove, MN (NOW HIRING)

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Information Technology * Sub Specialty: Service Desk / Technical Support * Employment Type: Contract * Work Location: Remote (Occasional On-Site Meetings) * Environment: Enterprise IT Support

... such as SASE remote access, firewalls, DLP, CASB, Microsoft Purview, web filtering, and email ... Respond to alerts, support investigations, and participate in on-call rotations Collaborate Across ...

Experience using ticketing or IT service management platforms * Familiarity with endpoint management and security administration tools * Experience supporting remote users and distributed workforces

IT Programmer Analyst

Minneapolis, MN · On-site +1

$35.75 - $46.50/hr

Empathy and care are at the heart of North's culture which is designed to actively support each ... Hybrid Remote- Must live in MN or WI FLSA Status: Exempt Benefit Eligibility: Health insurance ...

IT Systems Analyst

Robbinsdale, MN · On-site +1

$37.49 - $56.23/hr

Empathy and care are at the heart of North's culture which is designed to actively support each ... Hybrid Remote- Must live in MN or WI FLSA Status: Exempt Benefit Eligibility: Health insurance ...

IT Project Manager

Minneapolis, MN · On-site +1

$98.48 - $106.06/hr

Remote * 5+ years of experience as a Technical Program Manager, Program Manager, or Technical Project Manager supporting enterprise technology initiatives. * Proven experience leading large, cross ...

IT Project Manager

MN · On-site +1

$75.75 - $109.84/hr

Remote with a heavy preference on local Position Summary We are seeking an experienced Technical ... Experience supporting Cybersecurity, Infrastructure, Platform Engineering, or Cloud organizations.

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

SUMMARY We are seeking a highly skilled and motivated IT Manager - Infrastructure to lead the ... Experience supporting distributed operations and remote/field environments * Cloud certifications ...

IT Project Lead

Brooklyn Park, MN · On-site +1

$100K - $110K/yr

Troubleshooting issues in SAP and managing interactions with SAP support, including researching and ... IT Business Systems Analyst or related occupation. Must possess at least two (2) years of ...

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$102K - $208K/yr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$70.25 - $90.75/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

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Remote It Support information

See Maple Grove, MN salary details

$14

$25

$37

How much do remote it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote it support in Maple Grove, MN is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.04 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Maple Grove, MN? The most popular types of It Support jobs in Maple Grove, MN are:
What job categories do people searching Remote It Support jobs in Maple Grove, MN look for? The top searched job categories for Remote It Support jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Remote It Support jobs? Cities near Maple Grove, MN with the most Remote It Support job openings:
Infographic showing various Remote It Support job openings in Maple Grove, MN as of August 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,391 per year, or $25.7 per hour.

Service Desk Support Analyst

Centstone

Minneapolis, MN • Remote

$21 - $28.75/hr

Contractor

Posted 9 days ago


Job description

Service Desk Support Analyst

Location: Minnesota (Remote)

Employment Type: Contract

Schedule: Standard Business Hours (Occasional On-Site Meetings as Required)

Experience: 2–4+ Years of Technical Support or Service Desk Experience

About the Role

We are seeking a customer-focused Service Desk Support Analyst to provide first-level technical support in a fast-paced enterprise environment. This role is responsible for resolving IT incidents, supporting end users, troubleshooting hardware and software issues, and delivering exceptional customer service while meeting established service level objectives.

Responsibilities
  • Provide technical support to end users via phone, email, and remote support tools.

  • Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, VPN connectivity, printers, mobile devices, and desktop hardware/software.

  • Perform user account administration, password resets, account unlocks, and Active Directory support while following security protocols.

  • Log, track, document, and resolve incidents using enterprise ITSM/ticketing systems, escalating complex issues when appropriate.

  • Maintain accurate documentation, contribute to knowledge base articles, and recommend process improvements to enhance service delivery.

Requirements
  • High School Diploma/GED with 4+ years, Associate Degree with 2+ years, or Bachelor's Degree in Information Technology, Computer Science, or a related field.

  • Experience supporting Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, and remote users.

  • Strong troubleshooting skills for desktop hardware, software, printers, mobile devices, and endpoint technologies.

  • Excellent communication, customer service, analytical, and problem-solving skills.

  • ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical certifications preferred.

Position Highlights
  • Specialty: Information Technology

  • Sub Specialty: Service Desk / Technical Support

  • Employment Type: Contract

  • Work Location: Remote (Occasional On-Site Meetings)

  • Environment: Enterprise IT Support

  • Technologies: Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, Endpoint Security, ITSM, Remote Support Tools

Join a collaborative IT team where your technical expertise and customer-focused approach will help deliver reliable support while ensuring a seamless technology experience for end users.


Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

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