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Remote It Support Jobs in Edmonds, WA (NOW HIRING)

FusionTek

IT Project Manager (MSP)

Kirkland, WA · Remote

$100K - $119K/yr

Since 2007, we've been delivering high‑quality IT infrastructure management and support to small‑ and mid‑sized businesses across the country. As our organization continues to grow, we're ...

DocuSign

AI Agentic Engineer

Seattle, WA · On-site +1

$60 - $82.25/hr

Employee divides their time between in-office and remote work. Access to an office location is ... IT support and streamline end-user interactions * Bachelor's degree in Computer Science ...

University of Washington

NETWORK SPECIALIST

Seattle, WA · On-site +1

... IT infrastructure, resources, and services. UW-IT provides critical technology support to all ... remote locations. This position contributes directly to network availability, change quality, and ...

Trupanion

Information Security Engineer

Seattle, WA · On-site +1

Candidates located in the Seattle area are preferred , however strong remote candidates may be ... Support audits and regulatory exams by providing evidence, control narratives, and technical ...

Zeno Power

Atlassian Support Engineer

Seattle, WA · On-site +1

$90K - $130K/yr

Bachelor's degree in computer science, information technology, or a related field with 3+ years ... remote work is optional on Mondays and Fridays. * Travel: Travel is required, * Motor Abilities:

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Remote It Support information

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How much do remote it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote it support in Edmonds, WA is $27.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $31.15 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Edmonds, WA? The most popular types of It Support jobs in Edmonds, WA are:
What job categories do people searching Remote It Support jobs in Edmonds, WA look for? The top searched job categories for Remote It Support jobs in Edmonds, WA are:
What cities near Edmonds, WA are hiring for Remote It Support jobs? Cities near Edmonds, WA with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Edmonds, WA as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,259 per year, or $27.5 per hour.

IT Project Manager (MSP)

FusionTek

Kirkland, WA • Remote

$100K - $119K/yr

Full-time

Re-posted 26 days ago

Job description

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been delivering high‑quality IT infrastructure management and support to small‑ and mid‑sized businesses across the country.

As our organization continues to grow, we’re excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You’ll play a key role in driving successful outcomes, coordinating cross‑functional teams, and ensuring projects are executed with excellence.

At FusionTek, our culture is built around four core values that guide everything we do:

  • Teamwork: We collaborate to achieve outstanding results.
  • Growth Mindset: We invest in continuous improvement for our team, our clients, and our company.
  • Integrity: We operate with honesty, transparency, and a client‑first approach.
  • Ownership: We take responsibility for our commitments and deliver on them.

As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery.

Key Responsibilities include:

  • Developing and managing project plans, timelines, and budgets
  • Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
  • Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
  • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
  • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
  • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
  • Take the initiative to recognize, monitor, and address potential risks.
  • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
  • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
  • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
  • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
  • Evaluate and offer feedback on project hour estimates that are non-technical
  • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Requirements