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Remote It Support Technician Jobs in Pittsburgh, PA

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta ...

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20 - $27.50/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta ...

A.C.Coy Company

IT Project Manager - Remote

Pittsburgh, PA · Remote

$92K - $108.90K/yr

No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · On-site +1

$95.60K - $113.10K/yr

No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure long-term ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · Remote

$95.60K - $113.10K/yr

No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure longterm ...

SourceTek

Dev Ops Engineer

Pittsburgh, PA · On-site +1

$51.25 - $70.25/hr

Build the final product release package and support IT in customer deployments. Build and maintain ... Potential remote employees must have experience working as a remote team member. Success ...

Form 10 Group Inc

Field Technician

Pittsburgh, PA · Remote

$27 - $29/hr

Field Service Technician Department: Operations FLSA Classification: Non-exempt Reports To: Region ... IT Support Certificate, Comp TIA Network+, and other relevant certifications are highly desired.

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How much do remote it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it support technician in Pittsburgh, PA is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.55 per hour, depending on experience, location, and employer.

What Does a Remote IT Support Technician Do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician, and why are they important?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by Remote IT Support Technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is a Remote IT Support Technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs
What are the most commonly searched types of It Support Technician jobs in Pittsburgh, PA? The most popular types of It Support Technician jobs in Pittsburgh, PA are:
What are popular job titles related to Remote It Support Technician jobs in Pittsburgh, PA? For Remote It Support Technician jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician jobs in Pittsburgh, PA look for? The top searched job categories for Remote It Support Technician jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote It Support Technician jobs? Cities near Pittsburgh, PA with the most Remote It Support Technician job openings:
Remote It Support Technician jobs near you
IT Support Technician

IT Support Technician

Blink Health

Pittsburgh, PA • Remote

$20.75 - $28.75/hr

Other

Posted 20 days ago

Blink Health rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 97 rated pharmacies

Job description

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

  • Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
  • Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
  • Provide exceptional end-user support for our MacOS and Windows environment. 
  • Support mobile wireless devices such as iPhone and iPad devices.
  • Perform desk moves, setups, and changes for desktop hardware and equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
  • Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
  • This role requires being onsite Monday-Friday during business hours.
  • Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
  • May have to travel occasionally to provide IT support.

What You'll Need:

  • 5+ years' experience delivering end-user IT support services.
  • Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
  • Experience managing desktops, laptops, within an enterprise onsite and remote environment.
  • Experience with MDM applications like Jamf and Intune is a plus.
  • Experience setting up and managing video conferences using Zoom.
  • Experience with Amazon Connect and Zendesk is a plus.
  • Experience with IT Asset tracking.
  • Experience supporting a large user community of remote users.
  • Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
  • Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
  • A drive to learn as you go in a fast-paced environment.

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